{"id":2648705,"url":"https://alion.io/job/nortonlilly-operations-manager-us-ship","title":"Operations Manager - US Ship","company":{"id":181527,"name":"Nortonlilly","domain":"nortonlilly.com","url":"https://alion.io/company/nortonlilly","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Pleasant, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1795},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T20:28:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T03:06:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Under the supervision of your manager, the Operations Manager is responsible for overseeing day-to-day operations within their department or team, ensuring that objectives are met efficiently and in alignment with company goals. This role involves managing and developing a team, monitoring performance, and ensuring compliance with organizational policies and procedures. The Operations Manager will work closely with their direct manager to implement strategies, handle resource allocation, and drive continuous improvement initiatives. They will also serve as a key point of contact between front-line employees and upper management, facilitating communication and ensuring smooth workflow. Additional responsibilities include supporting the budgeting process, contributing to performance reviews, and ensuring a positive and productive work environment.\nSpecific Essential Job Duties\nCost control & compliance\nEnsure the timely processing and ongoing accuracy of all billing activities.\nMonitor and manage costs related to employee overtime, mileage reimbursements, traffic fines, and other incidental expenses.\nAnalyze trends and variances in recurring cost categories and implement cost-control measures to minimize unnecessary spending.\nEstablish and enforce policies to reduce avoidable fines, penalties, and overuse of OT.\nSafety\nMonitor and track safety key performance indicators (KPIs) and training compliance. \nOrganize and lead safety meetings to promote awareness and best practices.\nEnsure adherence to company safety policies and regulations.\nPrepare and submit safety reports as required.\nDevelop and implement standard operating procedures and guidelines to maintain a safe and environmentally responsible work environment.\nEnsure all personnel complete and comply with mandatory regulatory training requirements.\nMaintain a professional office environment, ensuring it is well-prepared for visits from colleagues, customers, government officials, stevedores, port managers and other visitors.\nSupport and enforce the NLI safety program, ensuring full compliance with all federal, state, and local regulations. Ensure proper safety gear is available to all team members. \nPeople & Workplace\nParticipate in the recruitment process, including interviewing and approving new hires.\nManage employee turnover and retention efforts.\nHandle all aspects of employee management, including hiring, training, terminations, and disciplinary actions, with the assistance of management and HR as needed.\nMaintain regular communication with principals, customers, the Port Authority, and relevant government agencies.\nCollaborate effectively with team members to achieve shared objectives and foster a positive, cooperative work environment.\nDemonstrate a strong commitment to achieving goals, maintaining a sense of urgency, overcoming challenges, and efficiently resolving issues, even when faced with obstacles.\nBoard vessels for operational purposes, training purposes, and relationship purposes.\nCoordinate the activities of assigned staff to ensure timely and accurate vessel turnaround in accordance with customer expectations and contractual agreements.\nPrepare and distribute weekend and/or night duty schedules to staff in a timely manner.\nEnsure assigned staff are trained to accurately calculate and present Port Disbursement forecasts to clients within established timeframes.\nEnsure staff members receive appropriate training in areas such as maritime operations, language skills, and industry-specific courses.\nEnsure all training activities are documented and completed within the timelines set by NLI policy.\nSales/Growth\nBuild and maintain relationships within the local community.\nActively participate in local maritime organizations - Propeller Club, etc. (specific organizations will vary based on Port and commodity).\nIdentify and recommend local opportunities, discussing relevant information with your supervisor.\nCommunicate regularly with principals, customers, the Port Authority, Terminals and relevant government agencies.\nParticipate in sales calls and events related to customer accounts.\nQuality of delivery\nEnsure verbal and written communications are delivered accurately, timely, and completely.\nProvide training and guidance as needed to the local port office to ensure the company standard of quality is delivered.\nOversee the accurate and proper filing of vessel and customer documents in accordance with all regulatory agencies and corporate policies.\nMisc\nAbide by company HSEQ policies and procedures.\nThis job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.\nQualification & Requirements\nEducation / Experience:\nA combination of relevant education (e.g., degree, certifications) and hands-on experience is preferred. \nHigh School diploma or GED required, bachelor’s degree in business, Maritime, or related field desirable. \nA minimum of three (3) years of relevant experience in the Maritime Industry is desirable. \nCompetencies:\nAs part of our commitment to collaboration and team performance, this role is expected to be performed fully onsite at the assigned office.\nProficient in using computer software and applications, with a strong ability to quickly adapt to new technologies and tools.\nAbility to manage multiple tasks and thrive in a fast-paced, dynamic environment with tight deadlines.\nSkilled at adapting quickly to shifting priorities and delivering both short-term analytics and long-term projects.\nStrong communication and leadership abilities are essential.\nComfortable collaborating with in-office and remote teams at all levels to gather necessary information.\nHighly organized, detail-oriented, and efficient in managing tasks.\nTeam-oriented with the ability to lead, listen, and influence when appropriate.\nLeadership and team management skills.\nExcellent organizational and time management skills, with the ability to plan and prioritize meeting deadlines and achieving strategic goals.\nStrong conflict resolution and negotiation skills, with the ability to influence others effectively.\nDemonstrated ability to perform and deliver results under pressure.\nAbility to collaborate across multiple departmental functions.\nSelf-directed, yet team focused and results oriented.\nAbility to travel regionally and internationally as required.\nPossess a valid driver’s license and accident-free motor vehicle record.\nMust be ablet o provide and maintain automobile insurance according to state laws.\nMust be able to obtain a Transportation Workers Identification Card (TWIC), within 90 days of hire.\nMust have reliable and consistent transportation, as approved by terminals/ports.\nMust be able to work a flexible schedule based on business needs, including days, nights, weekends, and some holidays.\nWorking Conditions\nThis position involves a combination of office-based work and shipboard duties, which may include time aboard vessels at dock.\nWhile in the office, work is typically performed in a climate-controlled environment with standard office equipment.\nWhile aboard vessels, employees may be exposed to varying weather conditions, confined spaces, moving machinery, and potentially hazardous materials.\nMay require climbing ladders, walking on uneven or slippery surfaces, and working in elevated or enclosed areas.\nMust be able to lift and carry equipment or supplies up to 25 pounds as needed.\nPersonal Protective Equipment (PPE), including but not limited to hard hats, safety footwear, gloves, and life vests, must be worn as required by company policy and maritime regulations. The required PPE will be organized by your supervisor.\nCompliance with all maritime safety regulations-including U.S. Coast Guard, OSHA, and company protocols-is required. Participation in safety drills, emergency response training, and regular safety briefings are mandatory. \nEEO Statement\nNorton Lilly International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":8533,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight"],"lifecycle":[{"event":"open","at":"2026-10-15T20:57:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:5","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nortonlilly-operations-manager-us-ship","json_url":"https://alion.io/job/nortonlilly-operations-manager-us-ship.json","meta":{"generated_at":"2026-10-18T05:04:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181527},"rest":"https://alion.io/mcp/rest/get_company?id=181527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnortonlilly-operations-manager-us-ship"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnortonlilly-operations-manager-us-ship"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnortonlilly-operations-manager-us-ship"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nortonlilly-operations-manager-us-ship\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnortonlilly-operations-manager-us-ship"}]}