Agent Product Manager

Description

Notch is the AI operating system built for enterprises running complex, regulated operations. We deploy purpose-built agents that resolve real workflows end-to-end, compliantly and at scale across insurance and financial services.

We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter and cut costs. Our platform connects customer and employee interactions with back-office systems to automate complex workflows end-to-end - all delivered with the highest standards for auditability, explainability, and governance.

Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix.

About The Role:

As an Agent Product Manager at Notch, you will work directly with enterprise customers to design, deploy, and optimize AI agents tailored to their brand and workflows. You’ll own customer outcomes end-to-end, act as the bridge between customers and engineering, and help shape the future of our platform through real-world insights.

What You'll do:

• Design, build, and refine AI agents alongside customers - diving deep into their workflows, challenges, and goals to craft tailored solutions.
• Create fast feedback loops with engineering - translating real-world needs into product improvements and new capabilities.
• Partner closely with your engineering pod to deliver new features and enhancements that support specific customer use cases.
• Own the full lifecycle of customer AI agents - from initial deployment through ongoing optimization and success.
• Represent Notch externally - collaborating with enterprise customers, driving key deployments, and showcasing the future of AI-powered CX.

Requirements

• Have 5+ years of relevant experience (e.g., product lead, Technical project lead).
• Are technically savvy - able to understand system integrations, workflows, and AI agent design.
• Possesses strong communication and relationship-building skills.
• Are comfortable operating in fast-paced, ambiguous environments, shaping solutions on the fly.
• Have excellent verbal and written communication skills in English.