{"id":1028206,"url":"https://alion.io/job/noto-implementation-lead","title":"Implementation Lead","company":{"id":680251,"name":"Noto","domain":"withnoto.com","url":"https://alion.io/company/withnoto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Google Sheets","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-03-20T01:48:32Z","employer_posted_date":"2026-03-20","last_verified_at":"2026-11-06T21:39:16Z","board_verified":true,"closed_at":null,"days_open":231,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":231},"description":"About Noto\nNoto is building the AI-native operating system for after-school businesses - tutoring centers, music schools, sports academies. There are 180,000 of them across the U.S., and most still run on spreadsheets and legacy tools. We're replacing all of it with one modern platform.\nWe're founded by two technical founders - AJ Ding (CEO) and Steve Wang (CTO) - based in NYC, and backed by a $3.8M seed from Base10 Partners and South Park Commons. Revenue and team size have both doubled in the last two months.\nWe're a small team of builders who care about craft, our users, and the small-business owners we serve. Come build with us!\n(The team at karaoke with one of our favorite customers)\nTeam Background\nAJ Ding (CEO) - Second-time founder and previously built an AI recruiting company. He was a machine learning engineer and data scientist at Quora, Lyft, & Meta. He studied Statistics at Yale and most importantly, he comes from a family of small business owners.\nSteve Wang (CTO) - Former Head of Engineering at Nitra (a16z backed vertical SaaS). He's worked in data science and engineering at Lyft. He studied math at Harvard, and his family is from Canada.\nLocation\n4 days in-office (Herald Square)\n\n1 day remote per week\n\n1 week per quarter work from anywhere\n\nOccasional travel for team off sites and customer visits\n\nWork Culture\nHigh Camaraderie: We are in the trenches together and celebrate our collective success.\n\nLow Ego: We believe in collaboration over hierarchy . We have a flat decision-making structure-great ideas can come from anywhere.\n\nHigh Output: Expect an intense, high-growth environment. We invest that time because every week moves the product forward and our users closer to success. This may occasionally include evening work, with weekend availability as needed to support ad-hoc customer needs.\n\nHave Fun: Hackathons in Mexico City , karaoke with customers, team off-sites.\n\nGrowth Mindset: We attend industry events and learn directly from our users.\n\nThe Role\nAs an Implementation Lead, you’ll own the critical first experience our customers have with Noto.\nYou’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams-ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth.\nResponsibilities\nCustomer Onboarding & Implementation\nOwn end-to-end onboarding for new customers-from kickoff to successful launch\n\nPartner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto\n\nArchitect the software to match each business’s workflows and needs\n\nEnsure fast, high-quality implementations that minimize time-to-value\n\nTraining & Enablement\nTrain customers across roles (owners, admins, instructors) through live sessions, async content, and documentation\n\nCreate scalable onboarding materials (guides, videos, templates)\n\nAct as a trusted advisor to help schools adopt best practices\n\nCustomer Support & Success\nServe as a frontline resource for customer questions and issues during onboarding and beyond\n\nTroubleshoot problems quickly and ensure a high-quality customer experience\n\nPartner with Customer Success to ensure long-term retention and satisfaction\n\nProduct Feedback & Improvement\nGather and triage customer feedback to identify patterns and product gaps\n\nCollaborate with Product and Engineering to improve onboarding flows and core features\n\nAdvocate for the customer while balancing product priorities\n\nIdeal Candidate\n1-4 years of experience in Customer Success, Implementation, Project Management or similar roles\n\nExperience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)\n\nStrong problem-solving and organizational skills-you can bring structure to messy problems\n\nComfortable working with data (Excel/Google Sheets; SQL is a plus)\n\nExcellent communication skills-you can clearly explain complex workflows to non-technical users\n\nHigh ownership mindset-you take initiative and see things through end-to-end\n\nPassion for helping small businesses succeed and willingness to engage directly with users\n\nNice to have:\nExperience with SaaS onboarding or implementation\n\nExperience working with SMB customers or in education / local services\n\nCompensation & Perks\nCompetitive pay and meaningful equity\n\nOffice lunch and a stipend for work-related expenses\n\nCompany Retreats - Join us for team retreats to bond, recharge, and plan the future together\n\n100% company-paid benefits\n\nInterview Process\n15 min behavioral\n\n45 minute take-home customer success exercise\n\nOnsite (in NYC) to experience a day in the life\n\nWhy Work With Us\nServe everyday people in local communities and make a large impact in an underserved market\n\"Y'all are incredible and have made such a difference in my life in ways both professional and personal. I'm grateful and indebted.\" - Noto Customer \n\nEach customer averages over 6 hours of usage / day\n\nWork with a smart, collaborative, ambitious, and caring team\n\nFast paced environment\n\nHigh level of ownership\n\nFun founders + team off-sites\n\nSound Interesting?\nLet’s talk. If you’re excited to build from ( almost ) zero to one, own meaningful parts of the stack, and help scale a product loved by educators and creators, we’d love to meet you!","description_format":"text","description_chars":5414,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Learning Management Systems"],"lifecycle":[{"event":"open","at":"2026-09-18T12:40:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.25,"p_room":0.28,"age_days":231,"expected_fill_days":28,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/noto-implementation-lead","json_url":"https://alion.io/job/noto-implementation-lead.json","meta":{"generated_at":"2026-11-06T23:28:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3004,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680251},"rest":"https://alion.io/mcp/rest/get_company?id=680251"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnoto-implementation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnoto-implementation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnoto-implementation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/noto-implementation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnoto-implementation-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1028206}},{"tool":"search_jobs","arguments":{"company":"withnoto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1028206},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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