{"id":3692748,"url":"https://alion.io/job/nourish-it-operations-engineer","title":"IT Operations Engineer","company":{"id":9065,"name":"Nourish","domain":"nourish.com","url":"https://alion.io/company/nourish","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"AI Agents","optional":true},{"name":"Crowdstrike","optional":true},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-11-03T16:21:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T10:23:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nHealth is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.\nOur mission is to improve people’s health by making it easy to live a healthy lifestyle.\nNourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.\nIn 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.\nLearn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.\nThis is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.\nAbout the Role\nThis person will report into our Head of IT and work closely with Engineering, People Team, and other cross-functional partners. You'll be the second person on the IT team at Nourish, owning day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. This isn't a greenfield role - there's a strong foundation in place. What we need is someone to take ownership of it, improve it, and scale it as we grow from 350 to 800+ employees.\nThis role is full-time and open to NYC, SF, or remote candidates. If based near our NYC or SF offices, there may be the occasional need to work in office.\nKey Responsibilities:\nBe the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements\nOwn onboarding and offboarding end-to-end for employees and contractors\nManage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows)\nAdminister Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stack\nBuild automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual work\nKeep identity data clean in partnership with People Ops (ADP attributes drive downstream access)\nProvide support for our NYC and SF offices, including networking (UniFi) and conference rooms\nWrite documentation and KB articles that enable self-service\nSupport SOC 2 and HITRUST controls you own, as well as periodic access reviews\nWe’d love to hear from you if:\nYou have 3-6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup\nYou’ve administered Okta hands-on in production, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle\nYou’ve administered at least one MDM platform (Iru/Kandji, Jamf, or Intune). We’re predominantly Mac with a small Windows fleet\nYou’ve carried a high-volume support queue on a small IT team, enjoyed it, and still shipped improvements while doing it\nYou default to automation: when you encounter a manual process, your instinct is to eliminate it, not just document it\nYou own problems end-to-end, from the first Slack ping to root cause, resolution, and follow-up\nYou don’t shy away from ambiguity or missing processes and take the initiate to improve or stand up processes\nYou’re comfortable supporting people remotely or in person\nYou communicate clearly in writing and can translate technical context for non-technical stakeholders\nYou’re detail-oriented enough for compliance and audit work, and pragmatic enough to prioritize ruthlessly when everything feels urgent\nBonus points if you have:\nExperience with AI help desk or IT automation platforms\nEndpoint security experience (CrowdStrike preferred)\nNetworking or office IT fundamentals (UniFi, Meraki, conference room AV)\nPrior experience at a HIPAA-regulated or healthcare company\nMore Information\nThe Nourish Bar\nOur Values\nWhy Nourish Exists\nHow We Work\nComp Philosophy\nBenefits","description_format":"text","description_chars":4807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Nutrition & Dietetics"],"lifecycle":[{"event":"open","at":"2026-11-03T17:12:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 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