{"id":3432729,"url":"https://alion.io/job/nouryon-sr-customer-service-representative","title":"Sr Customer Service Representative","company":{"id":1903394,"name":"Nouryon","domain":"nouryon.com","url":"https://alion.io/company/nouryon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Salesforce","optional":false},{"name":"LinkedIn","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-29T01:24:50Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T01:20:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Nouryon, we create innovative and sustainable solutions for our customers to answer society’s needs - today and in the future.\nWe are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?\nAbout the Job:\nNouryon has an exciting opportunity for a Sr. Customer Service Representative - Order Management supporting our Home and Personal Care (HPC) business in Mexico City.\nIn this role, you'll manage the end-to-end order-to-cash process for B2B customers, working closely with Sales, Planning, Production, Logistics, and Finance to ensure orders are processed accurately and delivered on time.\nWe're looking for a customer-focused professional with solid SAP, order management, and supply chain customer service experience who enjoys solving problems, collaborating across teams, and building strong customer relationships.\nA few important details:\nLocation: Fully onsite, five days a week, at Nouryon's corporate office on Insurgentes, in front of Galerías Insurgentes, Mexico City.\n\nSchedule: Regular business hours, Monday to Friday.\n\nLanguage: Professional English is required, both written and spoken.\n\nApplication: Please make sure you apply with a resume in English.\n\nIn Your Future Role as Sr. Customer Service Representative - Order Management, You Will:\nManage the end-to-end order-to-cash process for assigned customers, from purchase order entry through invoicing and issue resolution.\n\nEnter, process, and monitor customer purchase orders in SAP, confirming product availability and providing timely order updates.\n\nWork closely with Sales, Planning, Production, Logistics, and Finance to coordinate order fulfillment and resolve delivery issues.\n\nPrepare and distribute invoices and customer documentation, process credit and debit notes, and manage returns, damaged material claims, and related transactions.\n\nInvestigate customer inquiries and complaints, coordinate follow-up activities, and ensure timely resolution.\n\nMaintain accurate customer and order information while following company procedures and service standards.\n\nSupport customer billing activities, including discount-related processes and month-end order and invoice validation.\n\nMonitor key performance indicators (KPIs), including order confirmation times, order quality, and first-time-right performance.\n\nBuild strong relationships with customers and internal stakeholders, providing proactive communication and reliable service.\n\nContribute to process improvements, system testing, and knowledge sharing, including supporting the onboarding of new team members when needed.\n\nWe Believe You Bring:\nProfessional English proficiency, with the ability to communicate effectively with customers and internal stakeholders in writing and conversation.\n\nExperience in B2B customer service, order management, or customer service operations within a manufacturing, supply chain, distribution, or similar business environment.\n\nStrong understanding of end-to-end order-to-cash processes, including purchase orders, invoicing, credits, returns, and order-related issue resolution.\n\nHands-on experience with SAP ECC and/or SAP S/4HANA. Knowledge of SAP Sales and Distribution (SD) and Materials Management (MM) is highly valued.\n\nExperience managing customer orders across the supply chain, including coordination with planning, production, and logistics teams.\n\nExperience with CRM systems; Salesforce is a plus.\n\nStrong Microsoft Office skills, particularly Excel.\n\nGood analytical, organizational, and problem-solving skills, with the ability to manage priorities and resolve issues independently.\n\nStrong communication and collaboration skills, with a customer-focused mindset.\n\nAn understanding of production planning, lead times, capacity constraints, and how these affect order fulfillment.\n\nA bachelor's degree is preferred, or equivalent relevant professional experience.\n\nExperience in the chemical industry is a plus. However, candidates with relevant experience in manufacturing, plastics, oil and gas, pharmaceuticals, liquid products, chemical distribution, or similar industries are encouraged to apply.\nPlease note: We're looking for candidates with hands-on SAP experience and proven end-to-end order-to-cash experience in a B2B supply chain environment. Profiles focused primarily on call center operations or general customer inquiries, without order management and supply chain experience, are not the target for this role.\nGood to know:\nPlease apply via our online recruitment system. We will not accept applications via e-mail.\nOnce it's with us we will review to see if we have a match between your skills and the role!\nFor more information about our hiring process, visit: nouryon.com/careers/how-we-hire/\nWe look forward to receiving your application!\nWe kindly ask our internal candidates to apply with your Nouryon email via SuccessFactors.\nAboutNouryon:\nIf you’re looking for your next career move, apply today and join Nouryon in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the desire to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions.\nFrom day one, we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.\nVisit our website and follow us on LinkedIn.\nWe have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.\nWhat can Nouryon offer you?\nIf you share our values and ambitions, we offer a fascinating international environment that rewards your skills and enthusiasm. Our employment package comprises a competitive salary and an attractive bonus scheme. Training opportunities and internal networks enable valuable personal and professional development. And through challenging projects you will help us become first choice for our customers, shareholders and employees, all over the world.\nApplication details\nWe welcome your online application via our website. Please use the apply button on this page.\nA pre-employment screening may form part of the selection process.","description_format":"text","description_chars":6462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Plastics & Polymers","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T01:24:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:5","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/nouryon-sr-customer-service-representative","json_url":"https://alion.io/job/nouryon-sr-customer-service-representative.json","meta":{"generated_at":"2026-11-04T06:25:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1903394},"rest":"https://alion.io/mcp/rest/get_company?id=1903394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnouryon-sr-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnouryon-sr-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnouryon-sr-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nouryon-sr-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnouryon-sr-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432729}},{"tool":"search_jobs","arguments":{"company":"nouryon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}