{"id":2566638,"url":"https://alion.io/job/nov-automation-technical-support-specialist","title":"Automation Technical Support Specialist","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":81,"ghost_share":0,"stale_share":0.593,"repost_share":0.025,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-14T16:02:53Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-04T16:36:26Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":112},"description":"NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.\nNOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig\nPRIMARY RESPONSIBILITIES\nProvide technical guidance to field personnel within the Service group.\nProviding onshore support to our Customers and Service Department relating to products and services.\nResponsible for ensuring data in tracking system is accurate and up to date.\nInterface with Customers and internally with the Sales, Engineering, Workshops, and Rentals Departments.\nEnsure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.\nPerform other work-related tasks as assigned.\nComply with all NOV Company and HSE policies and procedures.\nFACILITY/ GROUP SPECIFIC RESPONSIBILITIES\nPerform tasks assigned by Automation Technical Services Manager and Automation Technical Experts.\nProvide advanced technical support within the capacity of a ‘product family’, Technical Specialists are assigned to a 24/7 team who support to global internal and external customer base.\nReceive, analyze, troubleshoot, and resolve client technical issues.\nWithin the NOV ticketing system, maintain detailed documentation of client correspondence, update issue details in real time as they evolve. Document method of issue resolution.\nPrepare reports with damage assessments and recommended corrective/maintenance action based on customer provided information and data retrieved from the NOV logging or monitoring systems.\nUtilize various problem-solving methodology to perform root cause analysis (RCA) such as 5 WHYs, Fishbone, etc.\nFollow-up on all assigned client issues until resolved.\nRecognize and report reoccurring product reliability trends that drive customer complaints, increase non-performance time, generate unplanned maintenance or overriding of system alerts or alarms.\nDevelop, support and/or participate in goal oriented training and competency development programs to improve product knowledge and cross-discipline troubleshooting.\nIdentify, investigate, consolidate, and categorize product reliability trends to support product performance feedback.\nProvide technical content support for formal feedback to Automation Technical Experts and Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.\nSupport product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Support / supervise implementation; perform tracking and reporting function.\nCoordinate with other internal and external specialists to support complex issue resolution.\nCooperate with other business lines to provide the customers “Service Above All”.\nPerform other work-related tasks as assigned to the Automation Performance Center.\nComply with all NOV Company and HSE procedures and policies.\nEDUCATION AND EXPERIENCE QUALIFICATIONS\nHigh school diploma or equivalent combination of education and experience.\n3 - 4 years of relevant work experience.\nMust be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.\nPossess strong customer service skills.\nAbility to work independently and be a team player.\nBe able to manage multiple cases at one time and adapt to shifting priorities.\nExcellent communication skills (written and oral). \nBe able to write technical reports\nAble to read mechanical, electrical, and hydraulic drawings as expert\nBEHAVIORAL COMPETENCIES\nAction orientated.\nAnalytical, Organized.\nThrives in kinetic, dynamic work environment.\nStrong Customer Focus and are driven by customer satisfaction\nActs with honor; strong sense of ethics. Never walk past a problem\nTECHNICAL COMPETENCIES\nMS Office products (Word, Excel, PowerPoint, Project)\nDeep knowledge in one of more technical disciplines: mechanical, hydraulic, electrical or controls, as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment.\nCOMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)\n401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.\nCompetitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.\nFREE MDLIVE virtual visits (when enrolled in an NOV medical plan).\nFREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).\nFREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).\nAll regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.\nAll regular full-time employees receive up to 11 paid holidays per year.","description_format":"text","description_chars":5558,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-14T22:01:06Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.364,"p_room":0.28,"age_days":112,"expected_fill_days":40,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/nov-automation-technical-support-specialist","json_url":"https://alion.io/job/nov-automation-technical-support-specialist.json","meta":{"generated_at":"2026-11-04T17:37:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814757},"rest":"https://alion.io/mcp/rest/get_company?id=1814757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnov-automation-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnov-automation-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnov-automation-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nov-automation-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnov-automation-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2566638}},{"tool":"search_jobs","arguments":{"company":"nov.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2566638},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}