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Required to build instant rapport and achieve customer satisfaction. Responsible for order placement, general sales information, product requirements, pricing and delivery coordination. Provide high levels of customer satisfaction by providing support, guidance, diligent follow up and resolution of customer inquiries or issues.\n PRIMARY DUTIES & RESPONSIBILITIES\nComprehensive understanding of product line offered by Fiber Glass Systems\nBasic understanding of project management and scopes\nStrong ability to read and match purchase orders, quotes & order entry\nDiligent follow up with customers, internal & external\nAbility to follow and reinforce processes\nAssist customers with questions, reporting and escalation issues\nAudit compliance\nReport creation\nAdhere to company quality standards and corporate compliance guidelines\nOther duties as assigned\n EDUCATION & EXPERIENCE\n1-3 years customer service or operations/planning experience\nProficiency in MS Office products\nExcellent communication skills\nExceptional customer service skills\nStrong time management and decision making\nAbility to multi-task in a fast-paced environment \nDetailed and able to prioritize 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