{"id":3659730,"url":"https://alion.io/job/nov-customer-success-engineer-digital-production-solutions","title":"Customer Success Engineer - Digital Production Solutions","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":83,"ghost_share":0,"stale_share":0.578,"repost_share":0.024,"time_to_fill_p50_days":40,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States","Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T02:24:24Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T16:25:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Role Focus\nThe role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.\n\nThe candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.\n\nThe role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.\n\n Own customer context\nBuild a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.\nLead technical customer work\nWork with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.\nCarry work into use\nSupport trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.\nCoordinate specialists\nConnect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.\nSupport platform health\nHelp resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.\nDemonstrate value\nTrack progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.\nRepresent the customer\nCapture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.\nRequired Qualifications\nBachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.\n\nThree or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.\n\nMeaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.\n\nExperience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.\n\nStrong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.\n\nPreferred Qualifications\nExperience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.\n\nExperience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.\n\nExperience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.\n\nExperience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.","description_format":"text","description_chars":3866,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-03T03:18:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":40,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/nov-customer-success-engineer-digital-production-solutions","json_url":"https://alion.io/job/nov-customer-success-engineer-digital-production-solutions.json","meta":{"generated_at":"2026-11-06T20:07:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814757},"rest":"https://alion.io/mcp/rest/get_company?id=1814757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnov-customer-success-engineer-digital-production-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnov-customer-success-engineer-digital-production-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnov-customer-success-engineer-digital-production-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nov-customer-success-engineer-digital-production-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnov-customer-success-engineer-digital-production-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3659730}},{"tool":"search_jobs","arguments":{"company":"nov.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3659730},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}