{"id":1382736,"url":"https://alion.io/job/nov-customer-support-supervisor","title":"Customer Support Supervisor","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":81,"ghost_share":0,"stale_share":0.593,"repost_share":0.025,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dammam, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-17T10:28:23Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T16:36:26Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"The Supervisor - Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment. Communicate with customers on a daily basis, ensuring prompt and professional responses to all inquiries. \nReceive Requests for Quotation (RFQs), prepare rental and service quotations, and follow up with the workshop team on service progress. \nReceive Purchase Orders (POs), perform contract reviews, and issue Order Acknowledgements (OAs) for rental and service orders through the ERP system. \nEnsure all relevant documents are uploaded to the ERP system and filed in the shared drive. \nMaintain work-related documentation and update tracking sheets regularly. \nCreate Work Orders (WOs) and communicate it to shop team .\nEnsure all costs are captured against the appropriate Work Order and linked to the corresponding Sales Order. \nReview costs, close completed Work Orders, and ensure they are dispatched in the system and ready for invoicing. \nMonitor the status of Sales Orders and Work Orders to ensure timely completion and customer satisfaction. \nFollow up with the Spare Parts, Logistics, and Warehouse teams regarding parts availability and delivery status. Participate in strategic planning meetings related to spare parts forecasting. \nWork closely with the technical team to ensure orders are completed on time and meet customer specifications. Attend regular production and customer meetings to provide updates and resolve any issues. \nSupport the invoicing team in following up on outstanding customer payments to improve Accounts Receivable (AR) performance. \nReview with the invoicing team all dispatched Order Acknowledgements (OAs) that have not yet been invoiced and ensure timely billing. \nConduct regular customer visits to obtain feedback on services provided and identify opportunities for improvement or new business developments. \nSupport the WLF group in optimizing inventory by regularly monitoring open Work Orders related to S&OP activities and rental equipment . Review FUSE report or other equivalent reports with the planning team \nCoordinate and manage rental jobs from order receipt through execution, return, and final invoicing, ensuring timely delivery and customer satisfaction. Update rental tracking sheets . \nCoordinate with quality team to ensure that they are working in parallel with rental team to prepare the required certifications . \nCreate Kit WOs for service and rental jobs \nCreate PRs as needed .\nUpdate status of Parts in OMEGA ( buy or Make ) . \nCover for the technical project and planning manager when needed . \nCover for spare parts planner when needed . \nPerform any additional tasks or responsibilities assigned by the PL Operations Manager, whether on a temporary or permanent basis, that add value to the business and support its operational objectives and overall success.\nAdhere to NOV's Quality, Health, Safety, and Environmental (QHSE) policies, standards, and procedures at all times.\n Diploma or higher degree in accounting or equivalent.\n\nMinimum 1 years experience.\n\nAdvanced proficiency in Microsoft Excel, including creating and managing formulas, pivot tables, data analysis, and reporting. \nAbility to prepare clear, accurate, and professional reports. \nStrong interpersonal skills with the ability to work effectively with a diverse workforce. \nExcellent customer service skills, with the ability to handle customers professionally, manage different personalities, and remain calm under pressure while addressing complaints or frustrations. \nAbility to perform effectively in a fast-paced, dynamic and high-pressure work environment. \nStrong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines. \nExcellent verbal and written communication skills, with proven customer handling and problem-solving abilities. \nFlexibility to work outside normal business hours when required, particularly to support urgent or critical customer requests.\nWorking online is not optional . \nDaily visits to the work shop ( 3-4 ) times per day and conduct face to face follow up meetings with the supervisors and team leaders to make sure the work is flowing perfectly on the shop floor . \nUnderstand and recognize that the Wireline (WLF) business model is significantly different from other departments and be able to adapt to its unique operational and customer service requirements. \nAbility to effectively manage a high volume of emails, prioritize requests based on urgency and business impact, and ensure timely follow-up and resolution. \nPrompt responses as possible to customer inquiries and internal requests .\n\nExcellent typing skills with the ability to type quickly, accurately, and efficiently without looking at the keyboard.","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & 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