{"id":1382760,"url":"https://alion.io/job/nov-it-client-support-technician","title":"IT Client Support Technician","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":51,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":315},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-03T17:21:41Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-09T22:54:30Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Under general direction, provides all levels of end user PC support. Coordinates configuration, installation and general troubleshooting of PC hardware and software. Implements hardware and software testing. Provides customer service and basic user training to internal customers. Performs restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills. Provides status reports, problem summaries, and project status as required. Act as a liaison between IT and the Business Unit or a facility. Manage projects related to work in their region. Will work with other IT specialists to help resolve reported issues regardless of the area of expertise.\nPRIMARY RESPONSIBILITIES\nInteract with clients on computer equipment, setup functions, and IT processes daily.\nTackle problems, resolve them, and assign advanced IT issues to appropriate group(s).\nFollow all policies, procedures, processes, and guidelines.\nContribute to and maintain system standards.\nIt is necessary to provide detailed documentation of all issues in the company service desk system.\nRespond to service desk tickets in a timely manner.\nResponsible for organizing, planning, and prioritizing your multiple job activities.\nDeploy company computer systems.\nSupport multiple locations in the region, some remotely.\nPerform hardware inventories when required.\nEDUCATION & EXPERIENCE QUALIFICATIONS\nHigh School diploma, GED or equivalent education\nA minimum of 5 years relevant work experience and/or specialized training\nJOB REQUIREMENTS\nHave experience diagnosing and repairing PC hardware.\nBe proficient in conducting both PC Software and Hardware upgrades.\nNeeds basic printer and multi-function device configuration, maintenance, and repair knowledge.\nShow a demonstrable understanding of network configuration and problem solving networking issues.\nKnowledgeable on the use of cloud storage and utilization.\nSelf-directed and results oriented with the ability to work expertly and with little supervision.\nTravel Time - 25%\nBEHAVIORAL COMPETENCIES\nMust have excellent communication skills involving all verbal, nonverbal and written communications\nMust have strong interpersonal skills, such as articulation and listening when supporting clients\nBe self-motivated, while also being a team player, who can work with people at all levels of the organization\nMust be able to maintain confidentiality of sensitive information\nSOFTWARE REQUIREMENTS\nAdvanced knowledge of Windows 10/11\nIntermediate knowledge in Office 365\nKnowledgeable in Bitlocker encryption\nUnderstanding of Thycotic - Privileged Account Manager\nExperience with Two-Factor Authentication","description_format":"text","description_chars":2707,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-09-28T09:05:02Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":66,"expected_fill_days":15,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/nov-it-client-support-technician","json_url":"https://alion.io/job/nov-it-client-support-technician.json","meta":{"generated_at":"2026-10-10T00:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1327,"day_limit":5000,"remaining_today":3673,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814757},"rest":"https://alion.io/mcp/rest/get_company?id=1814757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnov-it-client-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnov-it-client-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnov-it-client-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nov-it-client-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnov-it-client-support-technician"}]}