{"id":3684451,"url":"https://alion.io/job/nov-operations-support-manager","title":"Operations Support Manager","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":81,"ghost_share":0,"stale_share":0.593,"repost_share":0.025,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T14:16:35Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T16:36:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.\n Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day’s operation.\nControl inventory costs and inventory management processes across the organization.\nMonitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.\nHelp manage vendor relationships, tools, supplies, and budgets as needed.\nManage the coordinating of the billing workflow with each region back through NOV finance and accounting.\nWork to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.\nOversee daily support activities and make sure requests, issues, and escalations are handled promptly.\nIdentify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.\nAssist with any other duty identified by the Fortress Operations Director to support daily operations. \n A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.\nExcellent problem solving, interpersonal communication, and operational management skills\nSelf-motivated and detail oriented.\nExperience tracking metrics and using data to improve processes.\nAvailable to work weekends and holidays to support regional operations and workshop demands, as needed. \nExperience managing vendors, budgets, or cross-functional projects.\nWorking knowledge of Windows 10 OS, and Microsoft Office\nInterpersonal skills including subordinate evaluation, motivation, and 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