Planner Operations

Primary Responsibilities

• Manage intercompany sales orders (NSO): Order Management process steps from order entry through to delivery shipment of product to customer
• Manage sales order on-time delivery and communicate of order changes/delays to concern stakeholders
• Develop priorities and communicate support functions while taking an active role in problem resolution as required.
• Review and release work orders per the system demand, manage the system recommended messages, as well as maintain work order dates that adhere to the metrics of the organization.
• Expedite work orders through production process as required. Execute production dispatch activities. Generate ERP Dispatch Reports and manage shop scheduling and optimization.
• Manage all WIP and resolution of WIP aging issues. Analyze and implement corrective actions for all Job Closure variances outside the required tolerance.
• Development of weekly and monthly shipment plan and co-ordination of shipment activities
• Comply with all NOV Company, departmental and HSE procedures and policies.

Facility Responsibilities

• Lead daily production meetings with relevant stakeholders.
• Attend Weekly/Monthly status calls with customers
• Review material shortages and work with Buyer to resolve shortages between CPO material plans and actual manufacturing needs.
• Commit all items and release Work Orders for in-house production and OSP per MRP.
• Monitor work-in-process and status work orders and maintain estimated completion dates in the system
• Manage ERP exceptions and system generated messages.
• Maintain and manage list of Orders that have risk to on time delivery.
• Reason out and understand order / shipment issues, and resolve.
• Timely and clear communication and follow through from issue identification to closure.
• Communicate clearly with the customer, warehouse, team members, Customers, logistics partners and across Order Management
• Conduct open order review meeting with team members
• Escalate issues and potential resolutions to Management as appropriate.
• Timely coordination with engineering, manufacturing, purchase, quality and management
• Perform work such that a perpetual state of audit readiness is maintained.
• Participate in internal audits as required.

Metric Accountabilities

• On-Time Delivery
• Customer Satisfaction

Behavioral Competencies

• Demonstrates strong ownership of responsibilities and accountability for achieving project milestones, ensuring on-time delivery.
• Communicates clearly and proactively, fostering teamwork, cross-functional collaboration, and transparency to achieve shared objectives.
• Approaches problems systematically, leveraging data and insights to make sound, evidence-based decisions.
• Efficiently plans and prioritizes tasks, managing multiple projects and resources to meet deadlines and quality standards.
• Anticipates stakeholder needs, maintains strong customer relationships, and ensures timely and accurate information flow to support satisfaction and trust.
• Responds effectively to changing priorities, project dynamics, and business environments with flexibility and a positive attitude.

Technical Competencies

• Skilled in Material Requirement Planning (MRP) and ERP systems (E.g Oracle)
• Strong demand forecasting and data analysis capabilities
• Good understanding about operations planning, scheduling, and capacity management
• Coordinates effectively across supply chain, procurement, and production team
• Applies Lean or continuous improvement principles to optimize efficiency
• Monitors KPIs and prepares accurate operational reports
• Identifies risks and develops contingency or recovery plans
• Ensures planning documentation and processes comply with standards and policies
• Proficient in use of Microsoft Office suite of products

• Bachelor's degree in Engineering, Supply Chain, Operations Management, or related field.
• 3+ years of experience in production planning, materials planning, or similar role.
• Hands-on experience with MRP and ERP systems (e.g., SAP, Oracle, or similar).
• Strong analytical skills with ability to interpret data and drive decisions.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of manufacturing processes and inventory control concepts.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with KPI tracking and continuous improvement methodologies.