{"id":3947997,"url":"https://alion.io/job/nov-service-quality-and-reliability-engineer","title":"Service Quality and Reliability Engineer","company":{"id":1814757,"name":"NOV","domain":"nov.com","url":"https://alion.io/company/nov-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":76,"ghost_share":0,"stale_share":0.566,"repost_share":0.026,"time_to_fill_p50_days":40,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Songkhla, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:41:12Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T06:25:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Service Quality and Reliability engineer is responsible for the implementation of the ISO 9001 requirements, cost optimization for DH Tools by increasing their life and reliability where applicable. Also, developing / coordinating the quality management system to support the service operations in the facility. Provide technical engineering support for NOV Downhole Service facility, Sales & Operations and Product Line Engineering groups specific to Quality and Reliability. Analyzing the trends of the performance of the tools and improving the product Reliability and Service Quality. Assist the regional and local sales team for any business tender related to quality management system.\n RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY:\nWorkshop daily presence:\nMonitor and ensure all quality standards are following during tool assembly, disassembly, storage, and shipping.\n\nMonitor service issues, damage trends, and tool servicing process.\n\nIdentify room for improvement in the tool service protocols.\n\nMonitor and track vendor performance for critical suppliers.\n\nRecord all non-conformances in JDE and close them in a timely manner.\n\nInitiate, assign and monitor 5S implementation at service facility.\n\nAct as a liaison between operations and engineering for product development and enhancement.\nRe-evaluate components that are considered scrap according to current procedures and suggest rework methods to extend their usage to reduce operating costs.\nTo have enough knowledge and experience to work on engineering design software packages to produce rework drawings.\nPropose product modifications to increase parts longevity and reliability and carry out engineering studies and simulations to verify the proposals.\nKeep track of implemented modifications and new rework methods along with the resulting cost reduction.\n\nCustomer Focus\nInitiate ITrax process for all internal or customer reported incidents related to tools.\n\nLead failure investigations with support from application engineering and product line engineering as required.\n\nCreate, document, and follow up corrective actions with root cause analysis.\n\nElevate and support investigation to obtain level 1, 2 etc. reports as needed.\n\nParticipate on regular ITrax review meetings (open incidents & other SQ issues).\n\nParticipate the service quality/investigation meeting with customers and prepare the presentation.\n\nInternal Communications\nReview all new releases of service documents. (SQA, LSP & level 2 documents). Identify the need for creating and establishing local service procedure (LSP) based on reliability and quality trends of the tools.\n\nCreate engineering change request for new service document also revise the existing engineering and SQ document\n\nConduct SQ meeting with customers by participating with sales and engineering team to get the feedback for improving the product quality\n\nMonthly participate in the SQ meeting and monthly performance meeting and submit monthly report and quality objectives and targets to the Regional Leader.\n\nMonthly Follow up and Update the Objectives and Target for the facility and data to be added to the Online location scorecard sheet.\n\nAudits\nConduct monthly process audits for the location facility\n\nPlan and schedule self-audits and conduct them as planned\n\nPerform supplier audits for new suppliers and when required. Monitor the supplier’s performance following ISO 9001 and NOV QMS\n\nObserve HSE regulations, encourages safe working practices, corrects obvious hazard immediately or reports them to the proper personnel.\n\nSustain the 5s and Lean process as per facility procedures\n\nFacility Specific Responsibilities\nAll the above-mentioned responsibilities are facility specific responsibilities.\n\nThe SQR works closely with the Facility / Operations Manager, Logistics and Inventory Manager, Service Supervisor, Application Engineer and the Regional SQR Manager\n\n BEHAVIORAL SKILLS/COMPETENCIES & EXPERIENCE REQUIRED\nUniversity Degree preferred, Mechanical/Petroleum Engineer.\n\n5-8 years of service shop operations quality experience, especially in repairs and maintenance areas.\n\nDocumentation and Training Skills a plus.\n\nExperience in Quality Management System.\n\nExposure to Quality Management system.\n\nISO certification - Lead Auditor I auditor.\n\nMentorship.\n\nTime Management.\n\nOrganizational Agility.\n\nWritten Communication.\n\nIntegrity and Trust.\n\nCustomer presentation.","description_format":"text","description_chars":4407,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-08T23:10:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":40,"reasons":["conf:6","stale_co","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/nov-service-quality-and-reliability-engineer","json_url":"https://alion.io/job/nov-service-quality-and-reliability-engineer.json","meta":{"generated_at":"2026-11-09T19:55:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1814757},"rest":"https://alion.io/mcp/rest/get_company?id=1814757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnov-service-quality-and-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnov-service-quality-and-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnov-service-quality-and-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nov-service-quality-and-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnov-service-quality-and-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947997}},{"tool":"search_jobs","arguments":{"company":"nov.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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