# Service Quality and Reliability Engineer

Service Quality and Reliability engineer is responsible for the implementation of the ISO 9001 requirements, cost optimization for DH Tools by increasing their life and reliability where applicable. Also, developing / coordinating the quality management system to support the service operations in the facility. Provide technical engineering support for NOV Downhole Service facility, Sales & Operations and Product Line Engineering groups specific to Quality and Reliability. Analyzing the trends of the performance of the tools and improving the product Reliability and Service Quality. Assist the regional and local sales team for any business tender related to quality management system. RESPONSIBILITIES/ACCOUNTABILTY & AUTHORITY: Workshop daily presence: Monitor and ensure all quality standards are following during tool assembly, disassembly, storage, and shipping. Monitor service issues, damage trends, and tool servicing process. Identify room for improvement in the tool service protocols. Monitor and track vendor performance for critical suppliers. Record all non-conformances in JDE and close them in a timely manner. Initiate, assign and monitor 5S implementation at service fac

- **Id**: 3947997
- **Url**: <https://alion.io/job/nov-service-quality-and-reliability-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Songkhla, Thailand
- **Countries**: TH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T08:41:12Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-10T03:45:27Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 4407
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Petroleum & Mining Engineering, Oil & Gas

## Company

- **Id**: 1814757
- **Name**: NOV
- **Domain**: nov.com
- **Url**: <https://alion.io/company/nov-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: A
- **Score**: 86
- **Open postings**: 77
- **Ghost share**: 0
- **Stale share**: 0.545
- **Repost share**: 0.026
- **Time to fill p50 days**: 40
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Oracle ERP** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-08T23:10:30Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 40
- **Reasons**: conf:3, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.