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Support Centre Engineer

NOV • Petroleum & Mining Engineering • Oil & Gas • 4 hours ago

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Salary

≈ $13k – $26k per year (Estimated)

Location

In office (Kochi)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 7, 2026. First seen by Alion on Oct 7, 2026. NOV scores B on the Alion truth index.

Overview

Company

Impact

Profile match

NOV

NOV is a US oilfield equipment and technology company headquartered in Houston, Texas, supplying drilling rigs and rig components, downhole tools, drill pipe, artificial lift, completion and production equipment and aftermarket services to the oil and gas industry. Listed on the New York Stock Exchange, it traces its heritage to 1862 and took its current form as National Oilwell Varco in the 2005 merger of National Oilwell and Varco International, with sites in the US, Brazil, Norway, India and Saudi Arabia. It hires assembly and shop technicians, welders and painters, quality, mechanical and robotics engineers, field service technicians, project managers and accountants.

nov.com • HQ: Houston, United States • Petroleum & Mining Engineering • Oil & Gas • 1001-5000 employees

Tech stack of NOV

The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential.

Answer incoming calls in a professional and courteous manner.
Thoroughly document and escalate potential problems via helpdesk support software and phone system.
Contact on-call based on Standard Operating Procedure
Perform other work-related tasks as required and as assigned
Comply with all NOV company and HSE procedures and policies.
Document and escalate potential problems via helpdesk system
Use helpdesk, tracking system and website information to ensure all customer data is up to date
Have an awareness of information security when working on and with customer information
Monitor and maintain computer systems and complex networks
Diagnose hardware/software issues

Degree in Instrumentation, Electronics Engineering or Equivalent
3 to 5 years’ experience in a customer support role
Experience with M/D Totco data acquisition and visualization technologies strongly preferred
A record of successful resolution of customer support issues as an individual contributor.
A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
Experience with Zendesk ticketing System.
Excellent written and oral communication.
Detail orientated with the ability to provide analytical reports and concise feedback