{"id":2961869,"url":"https://alion.io/job/novalink-solutions-llc-eservices-management-analyst-2","title":"eServices Management Analyst 2","company":{"id":4449854,"name":"NOVALINK SOLUTIONS LLC","domain":"novalink-solutions.com","url":"https://alion.io/company/novalink-solutions-llc","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Outlook","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-20T23:05:38Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T20:57:05Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position is primarily remote with occasional in office days required. \nFull Job Description attached below\nThe eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Conducts routine quality assurance testing and compiles regular reports. May perform complex, and/or specialized management studies.\nSupervision:\nThis position does not have direct reports.\nAnalysis & Quality Assurance Testing\nApplying current, relevant management analysis concepts and guidelines, conducts analysis and quality assurance testing of eServices programs, services, policies, procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include:\nPlanning and conducting analyses of a problem or opportunity for improvement\nDefining needs by gathering information via conferring with agency staff/outside entities\nDeveloping and conducting surveys, compiling information, documenting and analyzing findings, preparing comprehensive reports, and developing recommendations for change\nPresenting recommendations to management and coordinating implementation of process improvements and systems\nDeveloping and conducting Quality Assurance test plans\nTechnical Support/Service\nBuild quality assurance testing plans and conduct testing and analysis of systems.\nProvides technical assistance/helpdesk services to internal customers, troubleshooting customer concerns/problems and providing consultation as needed.\nAgency/Department Compliance & Continuous Improvement\nRemains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and participation in training and others continuing education opportunities\nStays current on management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve complex and specialized management and/or program issues\nActively contributes to team and individual effectiveness through the following:\nAttends staff meetings and huddles of work unit or district; and may cascade and track information as indicated\nCompletes all required training in a timely manner\nParticipates in assigned work teams as appropriate\nMay complete periodic metrics, projects, huddle boards and reports as requested\nPrepares for and actively participates in 1:1 coaching with supervisor\nMaximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement, and engages in continuous improvement efforts as assigned to include contributing to the maintenance of the eServices unit’s policies, procedures, systems, practices, and operational manuals outlining established methods of performing work in accordance with organization policy\nOther duties as assigned\nRequired Experience\nMinimum of one (1) to two (2) years management analysis experience\nRequired Skills\n-Extensible Markup Language (XML) - Altova XMLSpy\n- Analysis of technology and information systems\n- SQL - MS SQL Server Management Studio (Database Mgmt Systems)\n- Azure DevOps\n- Quality Assurance testing\n- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.\nKnowledge/Understanding\n- Experience working with/in Tax Administration would be preferred\n- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;\n- Knowledge of contemporary business methods, procedures, and practices;\n- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies\n- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities\nSkills\n- Effective verbal, written, and listening communication skills\n- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations\n- Effective interpersonal skills and demeanor\n- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive\nRequirements\nRequired Skills\nSkill Type\nSkill Name\n\nMinimum of one (1) to two (2) years management analysis experience\n\nExtensible Markup Language (XML) experience\n\nQuality Assurance testing experience\n\nSQL - MS SQL Server Management Studio (Database Mgmt Systems) experience\nPreferred Skills\nSkill Type\nSkill Name\n\nOne or more years of experience in tax related service and administration\n\nBachelor’s degree in business, computer information systems, or related field\n\nAzure DevOps experience","description_format":"text","description_chars":5830,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-10-20T23:05:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 13 · green card filings: 6","filings_12m":13,"filings_prev_12m":22,"green_card_filings_12m":6,"median_offered_wage_usd":124605,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.338,"p_room":0.35,"age_days":11,"expected_fill_days":5,"reasons":["conf:1","agency","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/novalink-solutions-llc-eservices-management-analyst-2","json_url":"https://alion.io/job/novalink-solutions-llc-eservices-management-analyst-2.json","meta":{"generated_at":"2026-11-01T21:09:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4449854},"rest":"https://alion.io/mcp/rest/get_company?id=4449854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovalink-solutions-llc-eservices-management-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovalink-solutions-llc-eservices-management-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovalink-solutions-llc-eservices-management-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novalink-solutions-llc-eservices-management-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovalink-solutions-llc-eservices-management-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2961869}},{"tool":"search_jobs","arguments":{"company":"novalink-solutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2961869},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}