{"id":2890293,"url":"https://alion.io/job/novalink-solutions-llc-it-customer-relationship-manager","title":"IT Customer Relationship Manager","company":{"id":4449854,"name":"NOVALINK SOLUTIONS LLC","domain":"novalink-solutions.com","url":"https://alion.io/company/novalink-solutions-llc","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Agile","optional":true}],"status":"closed","first_seen_at":"2026-10-20T01:56:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:30:20Z","board_verified":false,"closed_at":"2026-10-23T14:30:20Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.\nPosition specific responsibilities and duties will include, but not limited to:\nMeeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.\nWorking closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.\nAssigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.\nPartner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.\nResponsible for building and maintaining relationships with assigned business partners.\nInterfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.\nIdentifying opportunities for new services, service improvements, and technical innovation to meet business needs.\nOverseeing the management of business partner expectations as related to ITD engagement and service or product delivery.\nManaging escalations related to technology procurements, projects and service delivery requests.\nIdentifying, championing, and communicating customer needs.\nConsult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.\nSupport continued compliance with VDOT and VITA policies, standards, and guidelines.\nDesired Skills to Partner with Districts:\nBachelor's degree or six (6) years or more of related experience. (6yrs)\nExperience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)\nStrong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)\nAbility to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)\nSkilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)\nAbility to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)\nAbility to connect strategy to execution; Strategic thinker. (10yrs)\nExperience in Product Line planning, development and management. (10yrs)\nUnderstanding of VDOT's Organization Structure to include Districts and Central Office.\nRequirements\n\nSkill\nRequired / Desired\nAmount\nof Experience\nBachelors degree or six (6) years or more of related experience in a role within Information Technology.\nRequired\n6\nYears\n\nExperience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)\nRequired\n5\nYears\n\nStrong communication skills in writing, speaking and presenting with leadership of all levels.\nRequired\n10\nYears\n\nAbility to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.\nRequired\n10\nYears\n\nSkilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.\nRequired\n10\nYears\n\nAbility to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.\nRequired\n10\nYears\n\nAbility to connect strategy to execution; Strategic thinker.\nRequired\n10\nYears\n\nExperience in Product Line planning, development and management.\nRequired\n1\nYears\n\nUnderstanding of VDOT's Organization Structure, how VDOT and VITA interact.\nDesired\n3\nYears\n\nBRMP Certification\nHighly desired","description_format":"text","description_chars":3936,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T01:56:37Z"},{"event":"close","at":"2026-10-23T14:30:20Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/novalink-solutions-llc-it-customer-relationship-manager","json_url":"https://alion.io/job/novalink-solutions-llc-it-customer-relationship-manager.json","meta":{"generated_at":"2026-10-23T23:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4449854},"rest":"https://alion.io/mcp/rest/get_company?id=4449854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovalink-solutions-llc-it-customer-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovalink-solutions-llc-it-customer-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovalink-solutions-llc-it-customer-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novalink-solutions-llc-it-customer-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovalink-solutions-llc-it-customer-relationship-manager"}]}