{"id":1008396,"url":"https://alion.io/job/novara-it-support-specialist","title":"IT Support Specialist","company":{"id":679743,"name":"Novara","domain":"novara.com","url":"https://alion.io/company/novara","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westminster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-13T20:10:10Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-22T07:22:31Z","board_verified":true,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":100},"description":"Responsibilities:\nProvide support across phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support. Resolve incidents and service requests within established SLAs.\nTriage, prioritize, and route tickets; keep affected users informed throughout the resolution process; perform root-cause analysis on recurring issues to drive permanent fixes.\nProvision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji; support Android and iOS devices through MDM.\nManage the full account lifecycle, including onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration.\nSupport Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.\nSupport conference room AV equipment and Zoom Rooms.\nSupport endpoint security, including Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance. Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management.\nTroubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.\nMaintain hardware and software asset inventories and license entitlements throughout the device lifecycle, including procurement, deployment, refreshes, warranty repairs, RMAs, and vendor support.\nCreate and maintain knowledge base articles, runbooks, standard operating procedures (SOPs), and technical documentation. Develop and deliver end-user training and new-hire IT orientation.\nBuild and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate to reduce manual work. Utilize AI-assisted support tools while validating recommended solutions before implementation.\nServe as a subject matter expert in one or more technology domains (e.g., endpoint management, identity management, macOS) and mentor other IT technicians as needed.\nContribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.\nKnowledge, Experience, Requirements:\n4-6 years of IT support, helpdesk, or desktop experience, or a combination of education and experience.\nWindows desktop/laptop and macOS support (advanced); CompTIA A+ and Microsoft certifications preferred.\nEndpoint / MDM management - Intune and Kandji.\nIdentity and Microsoft 365 administration - Entra ID, Exchange Online, and SharePoint Online.\nSecurity technologies - Microsoft 365 Defender and CrowdStrike (Rapid7 or similar a plus).\nNetworking fundamentals - TCP/IP, DNS, DHCP, and VPN.\nITSM / ticketing platform - Jira Service Management.\nScripting and automation - proficient PowerShell (Microsoft Graph a plus).\nCertifications (preferred): CompTIA A+, Network+, Security+; Microsoft MD-102 (Endpoint Administrator) and MS-900 (Microsoft 365 Fundamentals); ITIL 4 Foundation; Apple ACSP/ACMT.\nEducation: High school diploma or equivalent required; Bachelor's in Computer Information Systems, Management Information Systems, or Computer Science preferred.\nSuccess Criteria:\nCreative and passionate about current technologies and continuous personal and team improvement.\nDeep sense of personal ownership and follow-through; works well with all types of personalities at all levels of the organization.\nDemonstrated ability to prioritize, troubleshoot, and resolve tickets within a defined SLA.\nStrong written and verbal communication in a professional environment; able to translate technical concepts for non-technical audiences.\nCustomer-service orientation - patience and empathy with non-technical users; composure under pressure.\nSound judgment and the ability to work independently with minimal supervision.\nExperience supporting a distributed/hybrid workforce preferred.\nProfessionalism, discretion, and confidentiality when handling sensitive data and privileged access.\nWork ethic that aligns with Novara's core values: Put People & Customers First; Move with Pace, Purpose, & Innovation; Be Transparent; Focus on What Matters; and Own It.\nCompensation:\nHourly Compensation Range of $31-$36\nAnnual Bonus Opportunity of 7.5%","description_format":"text","description_chars":4287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-17T19:00:34Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.44,"age_days":100,"expected_fill_days":77,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/novara-it-support-specialist","json_url":"https://alion.io/job/novara-it-support-specialist.json","meta":{"generated_at":"2026-10-22T07:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679743},"rest":"https://alion.io/mcp/rest/get_company?id=679743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovara-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovara-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovara-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novara-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovara-it-support-specialist"}]}