{"id":2461597,"url":"https://alion.io/job/novara-manager-strategic-implementations","title":"Manager, Strategic Implementations","company":{"id":679743,"name":"Novara","domain":"novara.com","url":"https://alion.io/company/novara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":154},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T17:09:32Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T17:46:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Description:\nThe Manager, Strategic Implementations leads a team of Implementation Managers responsible for delivering smooth, efficient, and customer-focused onboarding experiences for Novara’s strategic customers. This leader helps customers reach value quickly by keeping projects focused on their intended outcomes, preparing teams for activation, and ensuring a high-quality experience throughout implementation. The manager provides hands-on direction, resolves roadblocks, coaches the team, manages workload, and tracks performance against KPIs.\nResponsibilities:\nOversee day-to-day delivery across the team, ensuring strategic implementations progress on time, meet quality standards, and prepare customers to activate and use their solutions.\nKeep project plans tied to each customer’s desired outcomes, with clear milestones that support time to value.\nStep in quickly on customer escalations and blockers, guide decisions, and maintain clear, timely communication and a positive customer experience.\nCoach and develop Implementation Managers through practical guidance, empathetic leadership, and ongoing feedback.\nMonitor team KPIs, including time to value, activation readiness, on-time delivery, CSAT, utilization, and escalation trends; use findings to improve delivery.\nReinforce consistent use of project plans, RAID logs, documentation standards, and status reporting.\nBalance assignments and proactively manage capacity constraints to meet customer needs and support the team.\nPartner with Product, Support, Customer Success, Content, and Sales to remove blockers and complete effective handoffs.\nHelp the team adopt evolving tools, processes, and expectations through clear communication and practical support.\nKnowledge, Experience, Requirements:\n3+ years in SaaS implementation, delivery management, onboarding, or professional services, including experience leading teams.\nProven success managing customer implementations or programs with multiple stakeholders.\nDemonstrated strength in coaching, performance development, and culture building.\nStrong customer-facing and executive-level communication skills, including the ability to navigate difficult conversations.\nProficiency with project plans, RAID logs, CRM/PSA systems (Salesforce preferred), and implementation frameworks.\nExperience managing KPIs and turning performance trends into operational improvements.\nBachelor’s degree or equivalent experience; leadership or project management certification is a plus.\nSuccess Criteria:\nStrategic customers experience predictable, high-quality implementations, activate successfully, and make timely progress toward their desired outcomes and early value.\nThe team achieves strong customer satisfaction and on-time delivery while addressing risks early and minimizing avoidable escalations.\nThe manager builds an engaged, high-performing team through clear expectations, hands-on coaching, and development aligned with proficiency standards.\nDelivery practices are consistent and repeatable, with KPI insights driving improvements in time to value, customer experience, and business outcomes.\nCross-functional partners work together effectively to resolve blockers and complete smooth customer handoffs.\nCompensation:\nAnnual Base Salary Range of 90k-100k\nAnnual Bonus Opportunity of 15%","description_format":"text","description_chars":3320,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-13T17:32:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/novara-manager-strategic-implementations","json_url":"https://alion.io/job/novara-manager-strategic-implementations.json","meta":{"generated_at":"2026-10-14T18:52:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679743},"rest":"https://alion.io/mcp/rest/get_company?id=679743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovara-manager-strategic-implementations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovara-manager-strategic-implementations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovara-manager-strategic-implementations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novara-manager-strategic-implementations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovara-manager-strategic-implementations"}]}