{"id":1279510,"url":"https://alion.io/job/novarroh-techniologies-pvt-ltd-it-support-engineer","title":"IT Support Engineer","company":{"id":3809864,"name":"Novarroh Techniologies Pvt Ltd","domain":"novarroh.com","url":"https://alion.io/company/novarroh-techniologies-pvt-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-22T10:09:59Z","employer_posted_date":null,"last_verified_at":"2026-08-22T10:09:59Z","board_verified":false,"closed_at":null,"days_open":71,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":71},"description":"Hiring: IT Support Engineer (Windows & Mac) | Hyderabad\n\nWe are looking for a skilled IT Application Support Engineer to join our team in Hyderabad. If you are an expert at troubleshooting across both Windows and macOS and thrive in a global environment, we want to hear from you!\n\nRole Details:\n\nLocation: Hyderabad (Hybrid only 1-2 days in-office per week)\n\nSchedule: Monday to Friday\n\nShift Hours (US Alignment):\n\nUntil October End: 6:30 PM to 3:30 AM IST\n\nFrom November onwards: 5:30 PM to 2:30 AM IST\n\nWhat Youll Do:\n\n- Troubleshoot and resolve complex software, application, and desktop issues.\n\n- Provide comprehensive technical assistance for Windows 10/11 and macOS.\n\n- Support SaaS productivity applications such as Microsoft 365, Slack, Zoom, and other business-critical tools.\n\n- Install, configure, upgrade, and patch corporate applications.\n\n- Monitor and respond to endpoint security notifications and assist with malware/virus-related incidents.\n\n- Manage user requests and incidents through the organization's IT ticketing system.\n\n- Log, categorize, prioritize, troubleshoot, and resolve tickets within defined SLA timelines.\n\nWhat Were Looking For:\n\n- 3+ years of experience in IT Application Support, Desktop Support, Service Desk, or a similar role.\n\n- Strong hands-on knowledge of Windows 10/11 and macOS troubleshooting.\n\n- Experience supporting Microsoft 365, Outlook, Teams/Slack, Zoom, and other SaaS applications.\n\n- Hands-on experience with Sophos Antivirus / Endpoint Security or similar endpoint protection platforms.\n\n- Experience working with IT ticketing/service management tools such as ServiceNow, Jira Service Management, Zendesk, or similar platforms.\n\n- Good understanding of SLA, incident management, service requests, escalation, and ticket prioritization.\n\n- Basic understanding of networking concepts such as DNS, DHCP, VPN, TCP/IP, Wi-Fi, and connectivity troubleshooting.\n\n- Experience with endpoint management, software installation, patching, and user access management is a plus.\n\n- Excellent written and verbal communication skills.\n\nSkills\nTechnical 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