{"id":2598114,"url":"https://alion.io/job/novartis-km-change-lead","title":"KM Change Lead","company":{"id":5824,"name":"Novartis","domain":"novartis.com","url":"https://alion.io/company/novartis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":65,"ghost_share":0,"stale_share":0.569,"repost_share":0.031,"time_to_fill_p50_days":35,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T07:47:39Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T21:30:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description Summary\nThe Associate Director, Knowledge Management Change Management & Adoption Lead is accountable for the Change Management and Adoption capability within the BSI Knowledge Management organization. The role defines and evolves the strategy, methodology, standards and best practices required to enable successful adoption of Knowledge Management solutions across the organization.Working closely with business stakeholders, sponsors and KM solution teams, the role drives awareness, readiness, adoption, sustainable behavior change and value realization. It applies behavioral science, user-centered design, gamification, user feedback and adoption analytics to continuously optimize change interventions, improve the end-user experience and maximize measurable business impact.\nThe Associate Director leads a team of Change Management professionals, provides strategic guidance to senior stakeholders and helps identify new opportunities where Knowledge Management can create value\nJob Description\nKey Responsibilities\nChange Management Leadership\nDefine, implement and continuously enhance the Change Management and Adoption framework, methodologies, governance, standards and best practices for Knowledge Management (KM) initiatives.\nDrive consistency, quality and scalability of change management practices across the KM portfolio.\nIncorporate behavioral science, user-centered approaches and data-driven methodologies to improve adoption outcomes.\nChange Strategy & Adoption\nDevelop and execute enterprise-wide change management and adoption strategies for KM and digital transformation initiatives.\nDesign and implement stakeholder engagement, communication, training, readiness and reinforcement plans.\nLeverage champion networks, communities of practice, recognition programs and gamification techniques to drive sustainable behavior change.\nPortfolio Governance & Delivery Oversight\nOversee change management activities across multiple projects and programs, including prioritization, resource allocation, capacity planning and delivery governance.\nProvide leadership reporting on adoption, engagement, value realization and program performance.\nIdentify risks, recommend mitigation plans and ensure successful change outcomes across initiatives.\nEnd-User Engagement & Continuous Improvement\nConduct workshops, listening sessions, co-creation activities and feedback forums to understand user needs and challenges.\nTranslate user insights into actionable recommendations that improve solutions, user experience and adoption strategies.\nEstablish continuous feedback mechanisms to drive ongoing improvement and engagement.\nAdoption Analytics & Value Realization\nDefine and track KPIs related to adoption, engagement, usage, behavioral change and business value.\nAnalyze usage metrics, search trends, content engagement and AI-driven insights to identify adoption opportunities and barriers.\nDevelop targeted interventions and leadership recommendations based on performance data and user behavior insights.\nStakeholder Management & Sponsorship\nPartner with senior leaders, sponsors and key stakeholders to build alignment and secure commitment to change initiatives.\nManage stakeholder expectations, address resistance and influence decision-making through evidence-based recommendations and storytelling.\nLead risk assessment and readiness activities to ensure successful adoption and value realization.\nPeople Leadership\nLead, coach and develop a team of Change Management professionals.\nDrive performance management, capability building, workforce planning and succession management.\nFoster expertise in behavioral science, change leadership, stakeholder engagement and adoption analytics.\nKnowledge Management Advocacy\nAct as a KM ambassador with business leaders and stakeholders.\nIdentify opportunities to expand KM adoption and demonstrate measurable business value.\nSupport strategic partnerships and initiatives that strengthen organizational knowledge-sharing capabilities.\nEssential Requirements\nBachelor's degree in Business, Organizational Development, Human Resources, Communications, Knowledge Management or a related discipline.\n12+ years of experience in Change Management, Organizational Transformation, Adoption, Knowledge Management, Consulting, Communications, Project or Program Management within a corporate environment.\nProven experience leading large-scale, complex change and transformation initiatives from strategy through adoption and value realization.\nStrong experience working with and influencing senior stakeholders in global, matrixed organizations.\nDemonstrated experience partnering with Europe-based stakeholders and managing geographically distributed teams.\nProven people leadership experience, including coaching, talent development, performance management and capacity planning.\nStrong expertise in stakeholder engagement, sponsorship management and resistance management.\nExperience applying behavioral science and user-centered design principles to improve adoption outcomes.\nStrong analytical skills with experience using adoption, engagement and usage data to drive change interventions.\nExperience supporting digital, technology, AI-enabled, data or Knowledge Management solutions.\nExcellent communication, facilitation, presentation and storytelling capabilities.\nDemonstrated ability to manage multiple priorities and drive results in a fast-paced environment.\nDesirable Requirements\nExperience within Life Sciences, Healthcare or other highly regulated industries.\nProfessional certifications in Change Management (Prosci, ACMP, APMG or equivalent).\nExperience leading global Knowledge Management transformation programs.\nExposure to AI-enabled knowledge solutions, enterprise search platforms and digital workplace technologies.\nKnowledge of gamification, community-building and engagement frameworks.\nExperience with adoption analytics, dashboard development and value realization measurement methodologies.\nConsulting background with experience advising executive leadership teams.\nFamiliarity with organizational design, operating model transformation and enterprise change initiatives.\nAdvanced facilitation and workshop design expertise.\nStrong understanding of continuous improvement and operational excellence practices.\nKey Skills\nChange Management & Organizational Transformation\nStakeholder Engagement & Executive Influencing\nChange Adoption & Behavioral Science\nStrategic Communications & Storytelling\nAdoption Analytics & Data-Driven Decision Making\nKnowledge Management\nPeople Leadership & Team Development\nPortfolio & Program Governance\nRisk & Readiness Management\nUser-Centered Design & Voice of Customer\nValue Realization Measurement\nContinuous Improvement & Innovation\nGamification & Engagement Strategies\nSkills Desired\nCross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model","description_format":"text","description_chars":7057,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-15T07:47:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/novartis-km-change-lead","json_url":"https://alion.io/job/novartis-km-change-lead.json","meta":{"generated_at":"2026-10-20T21:50:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5824},"rest":"https://alion.io/mcp/rest/get_company?id=5824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovartis-km-change-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovartis-km-change-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovartis-km-change-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novartis-km-change-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovartis-km-change-lead"}]}