Neuroscience Territory Account Specialist - San Jose, CA (1 of 2)

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Job Description Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

As a Territory Account Specialist (TAS), you’ll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Job Description

Key Responsibilities:

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.

• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.

• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.

• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics toanticipateopportunities and respond to challenges with agility.

• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person.

• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.

• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.

• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Essential Requirements:

• Bachelor’s degreerequiredfrom4-year college or university.

• Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teamswithin the last 5 years.We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.For Associate Level opportunities, applicants withlimitedprior sales experience are encouraged to apply.

• Proventrack-recordof consistenthigh-performance, and well-versed in navigating and successfully selling to large accounts and key customers.

• Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while alsodemonstratingethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policiesandlaws.

• Candidate mustresidewithin territory, or within a reasonable daily commuting distance of 50 miles from the territory border.Abilityto travel 60-80% over a broad geography isrequired, with the ability to drive and/or fly within the territory.Musthave a valid driver’s license.

Desirable Requirements:

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.

• Broad understanding in patient services, market access, buy and bill, specialty pharmacy,reimbursementand/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Leveling Guidelines: The position will be filled atlevelcommensuratewith experience.

• Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.),orapplicants withlimitedprior sales experience.

• Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.

• Preferred experience in the 2-year Novartis Sales InternshipProgram;demonstratedproven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.

• Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech,healthcare, medical device,diagnostics, life sciences services, insurance, consumer health, B2B sectorsor sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environmentand cancommunicate clinical product information.

• Senior Territory Account Specialist: 5+ years’experience in specialty pharmaceutical, biotech,healthcare, medical device,diagnostics, life sciences services, insurance, consumer health, B2B sectorsor sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environmentand cancommunicate clinical product information.

• Executive Territory Account Specialist: 10+ years’experience in specialty pharmaceutical, biotech,healthcare, medical device,diagnostics, life sciences services, insurance, consumer health, B2B sectorsor sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environmentand cancommunicate clinical product information.

Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricteddriver’slicense to be qualified for this role. The company provides reasonableaccommodationsfor otherwise qualified individuals with medical restrictions ifan accommodationcan be provided withouteliminatingthe essential function of driving.

COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may notbe applicableto employees working in certainjurisdictions. Please send accommodation requests to [email protected].

For Field Roles with a Dedicated Training Period: The individual hired for this role will berequiredto successfully complete certaininitialtraining, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week.

Novartis Compensation Summary:

The salary for this position is expected to range between:

• AssociateTerritory AccountSpecialist: $77,000 and$143,000 per year

• Territory Account Specialist: $93,800 and $174,200 per year

• Senior Territory Account Specialist: $119,700and $222,300per year

• Executive Territory Account Specialist: $132,300and $245,700per year

The final salary offered isdeterminedbased on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health,lifeand disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days,holidaysand other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Salary Range

Skills Desired