{"id":4011634,"url":"https://alion.io/job/novartis-operations-manager","title":"Operations Manager","company":{"id":5824,"name":"Novartis","domain":"novartis.com","url":"https://alion.io/company/novartis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":77,"ghost_share":0,"stale_share":0.623,"repost_share":0.026,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:29:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T10:29:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary\nPurpose of this Role:Novartis’ Biomedical Research Data and Digital Operations group is establishing a strong presence in India, and we are seeking proactive and versatile professional in the role of IT Operations Manager\nAs an “IT Product Operations Manager” within the BR Data & Digital Operations team, you will be responsible for leading and managing complex, globally deployed, high-impact software solutions. This role is accountable for end-to-end software operations, including providing an operational perspective, overseeing user support, maintaining stable and secure systems, and driving continuous improvements in product value and operational excellence.\nYou will ensure alignment with enterprise architecture, security, compliance, and governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders. The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions.\nLocation: Hyderabad, India\n#LI-Hybrid\nJob Description\nRoles and Responsibilities:\nOwn end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.\nEnsure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.\nOversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.\nManage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.\nLead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.\nEnsure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.\nCoordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.\nManage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery.\nProvide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.\nMaintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards.\nDefine, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes.\nAct as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations.\nGuide and coordinate external application support teams, ensuring effective prioritization, timely execution, and high-quality operational delivery.\nEnsure license compliance, cost effectiveness, sustainability, and efficient use of external resources through governance and process optimization.\nDrive operational excellence through automation, trend analysis, feedback loops, recurring issue reduction, and continuous service improvement.\nEnsure operational insights, risks, dependencies, and improvement opportunities are reflected in product roadmaps and lifecycle planning.\nProvide consulting and advisory support on application usage, optimization, scalability, maintainability, and future roadmap decisions.\nCollaborate with other product and platform teams across product lines to leverage operational synergies, shared capabilities, and best practices.\nExperience Requirements (Core Skills and Capabilities):\nExperience in IT operations or software development in complex business environments \nHighly collaborative, proven experience as a team player \nStrong communication skills \nKnowledge of Information Technology Service Management (ITSM) \nFamiliarity with DevOps tools \nAwareness of authentication protocols \nKnowledge of cloud environment and services (AWS - Amazon Web Services, Azure) \nExperience in a drug discovery or scientific research setting preferred \nCommitment to Diversity and Inclusion / EEO paragraph\nNovartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.\nAccessibility and accommodation\nNovartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to  and let us know the nature of your request and your contact information. Please include the job requisition number in your message\nSkills Desired\nComputer Programming, Computer Science, Data Science","description_format":"text","description_chars":5113,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-10T10:29:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T12:21:05Z"},"pay":null,"html_url":"https://alion.io/job/novartis-operations-manager","json_url":"https://alion.io/job/novartis-operations-manager.json","meta":{"generated_at":"2026-11-10T12:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5824},"rest":"https://alion.io/mcp/rest/get_company?id=5824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovartis-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovartis-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovartis-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novartis-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovartis-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4011634}},{"tool":"search_jobs","arguments":{"company":"novartis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4011634},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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