{"id":4076189,"url":"https://alion.io/job/novartis-patient-experience-activation-associate","title":"Patient Experience & Activation Associate","company":{"id":5824,"name":"Novartis","domain":"novartis.com","url":"https://alion.io/company/novartis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":76,"ghost_share":0,"stale_share":0.605,"repost_share":0.053,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Alteryx","optional":false}],"status":"live","first_seen_at":"2026-11-11T15:23:17Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:12:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary\n#LI-HybridProvide analytics and marketing-services support to Novartis internal customers across CPO, regional marketing and sales teams, translating qualitative and quantitative data into clear insights that enable informed decision-making. The role also contributes to GBS-GCO practice building through knowledge sharing, onboarding and training support, process documentation and knowledge repositories, while partnering with a broader design team to develop promotional marketing materials and support the Patient Support Program across ACC.\nThis role is based in Panama City, Panama. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.\nJob Description\nKey responsibilities\nProvide low- to medium-complexity analytics and reporting support to CPO, regional marketing and sales stakeholders, aligned with agreed service levels. \nTranslate qualitative and quantitative data into clear insights and communicate recommendations that support data-enabled business decisions. \nManage assigned deliverables through a structured project-management approach, maintaining appropriate documentation and regular stakeholder communication. \nCoordinate multiple stakeholders and projects, prioritizing activities to ensure accurate, timely delivery within established deadlines. \nPerform quality assurance reviews to ensure all reports, analyses and other deliverables meet high standards of accuracy and completeness. \nCreate, update and maintain standard operating procedures, process documentation and knowledge repositories for qualitative and quantitative reports. \nContribute to GBS-GCO practice-building initiatives, including knowledge-sharing sessions, onboarding, training support and broader business activities led by the team. \nPartner with the design team to support the development of effective promotional marketing materials in line with business requirements and applicable standards. \nReport technical complaints, adverse events and special-case scenarios related to Novartis products within 24 hours of receipt, in accordance with company procedures. \nSupport the compliant distribution of marketing samples, where applicable. \nEssential Requirements\nBachelor's degree in marketing, business administration, analytics, communications or a related field; professional proficiency in English and Spanish; relevant experience in analytics, marketing services, project coordination or patient-support programs. \nAbility to analyze qualitative and quantitative information and convert findings into clear, practical business insights. \nStrong project-management and organizational skills, with the ability to manage multiple stakeholders, priorities and deadlines. \nHigh attention to detail and a demonstrated commitment to quality, accuracy and timely delivery. \nEffective written and verbal communication skills, including the ability to present information clearly to cross-functional internal customers. \nExperience creating and maintaining SOPs, process documentation, reports and knowledge repositories. \nCollaborative mindset and ability to contribute to knowledge sharing, onboarding, training and continuous-improvement initiatives. \nUnderstanding of pharmaceutical compliance requirements, including timely escalation of adverse events and technical complaints. \nCommitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.\nSkills Desired\nAlteryx, Analytical Thinking, Brand Awareness, Business Networking, Digital Marketing, Marketing Communications (MarCom), Marketing Planning, Marketing Strategies, Media Campaigns, Process Documentation, Statistical Analysis","description_format":"text","description_chars":3800,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Panama","iso":"PA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Oncology Therapeutics","Neurology & CNS Therapeutics","Immunology & Inflammation Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-11T15:23:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T23:46:39Z"},"pay":null,"html_url":"https://alion.io/job/novartis-patient-experience-activation-associate","json_url":"https://alion.io/job/novartis-patient-experience-activation-associate.json","meta":{"generated_at":"2026-11-11T23:46:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5824},"rest":"https://alion.io/mcp/rest/get_company?id=5824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovartis-patient-experience-activation-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovartis-patient-experience-activation-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovartis-patient-experience-activation-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novartis-patient-experience-activation-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovartis-patient-experience-activation-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4076189}},{"tool":"search_jobs","arguments":{"company":"novartis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4076189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}