Sales Representative

Job Description Summary

Job Description

Major accountabilities:

• Drive Competitive Sales Growth
  • Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
  • Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
  • Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
  • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
  • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
  • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
  • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding
  • Gather insights on the customer’s business to uncover what is important to them.
  • Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
  • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
  • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients.
  • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
  • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
  • Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.

Essential Requirement:

• At least 2 years of pharma sales experience in pharma industry
• Bachelor degree is required
• Immunology related experience is preferred
• Fluent and proficient in English (written and spoken)
• Strong negotiation and analytical skills.

Skills Desired