{"id":4289984,"url":"https://alion.io/job/novasource-power-services-customer-operations-coordinator","title":"Customer Operations Coordinator","company":{"id":3865818,"name":"NovaSource Power Services","domain":"novasourcepower.com","url":"https://alion.io/company/novasource","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":91,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0.1,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:02:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:59:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Operations Coordinator\nPosition Summary:\nThe Customer Operations Coordinator serves as a customer-facing operational partner, helping NovaSource translate customer expectations into coordinated action across its solar PV and battery energy storage portfolios. The role builds trusted working relationships, provides clear visibility into operational issues, and ensures customer commitments receive timely attention and follow-through.\nEach Coordinator supports an assigned portfolio of strategic customers and partners closely with Commercial, Regional Directors, Area Managers, Performance Engineering, Warranty, and Planning. The role facilitates communication and issue resolution across functions while technical decisions, field execution, and commercial ownership remain with the accountable teams.\nKey Responsibilities:\nCustomer Relationship & Operational Engagement\nServe as a consistent day-to-day operational coordination contact for assigned strategic customers, alongside Commercial and regional Operations leadership.\nBuild strong working relationships with customer stakeholders; understand their priorities, service expectations, and emerging concerns.\nParticipate actively in recurring customer operations meetings, business reviews, and QBRs; present assigned updates and facilitate productive discussions.\nCoordinate timely, accurate responses to customer questions by engaging the appropriate technical and operational owners.\nProactively communicate material status changes, upcoming milestones, and issues requiring customer attention.\nCustomer Commitments & Cross-Functional Issue Resolution\nMaintain customer-specific action registers with clear owners, deadlines, status updates, and closure criteria.\nDrive follow-through on operational commitments by coordinating across Field Operations, Performance Engineering, Planning, Warranty, and Commercial.\nIdentify stalled issues, conflicting priorities, or missing information and escalate through established leadership channels.\nCoordinate customer-facing recovery plans and progress updates for unresolved service delivery concerns, without assuming technical decision authority.\nEnsure commitments made during customer meetings and QBRs are documented, assigned, monitored, and closed.\nWarranty, Reliability & Recurring Issue Coordination\nProvide customer-facing visibility into significant warranty cases, OEM responses, parts ETAs, and expected restoration milestones.\nIdentify recurring equipment failures and repeated service issues across assigned customer portfolios; coordinate timely technical review and escalation.\nWork with Warranty, Engineering, and field teams to communicate issue ownership, next steps, and realistic status updates.\nTrack aging or high-impact equipment issues and ensure customers receive consistent updates through resolution.\nSurface recurring customer concerns and reliability trends to Operations Support leadership for broader action.\nOperational Reporting & Continuous Improvement\nPrepare customer operational scorecards, meeting materials, QBR updates, and concise summaries of open risks and commitments.\nUse available operational data to identify service trends, repeat issues, and opportunities to improve customer experience.\nSupport targeted follow-up on material work-order, outage reporting, or documentation exceptions when they affect customer commitments; partner with process owners and digital tools rather than duplicating routine quality checks.\nQualifications:\nAssociate degree in business, operations, engineering technology, or a related discipline, or equivalent relevant experience.\nThree or more years of experience in customer-facing operations, technical account coordination, field service, maintenance operations, or related environments.\nExperience coordinating customer issues across technical and operational teams; proficiency with Microsoft Excel, PowerPoint, and Microsoft 365.\nAbility to organize complex information, manage competing deadlines, and coordinate across teams without direct supervisory authority.\nStrong written and verbal communication skills, including confidence in customer-facing operational discussions.\nPreferred: experience in renewable energy, power generation, or technical field services; familiarity with CMMS platforms, warranty coordination, operational scorecards, and customer business reviews.\nMeasures of Success:\nCustomer feedback and responsiveness across assigned operational portfolios.\nOn-time completion and effective escalation of customer commitments and action items.\nTimeliness and clarity of updates on significant warranty, equipment reliability, and service delivery issues.\nQuality and readiness of customer meetings, operational scorecards, and QBR materials.\nReduction in recurring customer escalations and improved cross-functional issue resolution.\nReporting Relationships:\nReports directly to the Vice President, Operations Support. Partners with Commercial and customer stakeholders, Regional Directors, Area Managers, Performance Engineering, Warranty/ASP, Planning, and other support teams. The role does not own contractual negotiations, technical validation, or field execution.\nTravel:\nOccasional travel may be required for customer meetings, operational reviews, and site visits.","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-13T22:59:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T23:49:41Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/novasource-power-services-customer-operations-coordinator","json_url":"https://alion.io/job/novasource-power-services-customer-operations-coordinator.json","meta":{"generated_at":"2026-11-13T23:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865818},"rest":"https://alion.io/mcp/rest/get_company?id=3865818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovasource-power-services-customer-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovasource-power-services-customer-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovasource-power-services-customer-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novasource-power-services-customer-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovasource-power-services-customer-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289984}},{"tool":"search_jobs","arguments":{"company":"novasourcepower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289984},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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