{"id":2727085,"url":"https://alion.io/job/novastar-led-amsterdam-technical-supportj12327","title":"Amsterdam Technical Support(J12327)","company":{"id":2899577,"name":"NovaStar","domain":"novastar-led.cn","url":"https://alion.io/company/novastar-led","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Beisen","truth_index":{"grade":"C","score":66,"open_postings":94,"ghost_share":0.564,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:05:58Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T16:29:46Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":11},"description":"岗位职责 / Responsibilities\n1.为客户提供技术支持和咨询。\n2.共享文档、软件更新和说明。\n3.访问客户网站以获得实际支持。\n4.收集行业趋势和客户反馈以改进产品和服务。\nAbout NovaStar\nNovaStar was founded in 2008 and is a global leading LED display solution provider. There are more than 3,000+ employees, and serve over 4,000 clients around the world, with 5 subsidiary company offices and 5 main product lines. \nAbout the Role\nThis role is designed for candidates beginning a career in technical support. You will receive structured product training, work alongside experienced engineers, and gradually take ownership of customer cases and field activities as you demonstrate readiness. Prior full-time industry experience is not required.\nKey Responsibilities\nProvide first-line remote and on-site technical support by following established troubleshooting and escalation procedures.\nAssist with the setup, configuration, commissioning, functional testing, and basic troubleshooting of NovaStar products and related LED display systems.\nRecord issue details, system conditions, troubleshooting steps, test results, and next actions in the designated support system.\nPrepare and update user guides, software operation instructions, FAQs, technical notes, and troubleshooting materials.\nSupport product demonstrations, customer and partner training, product testing, field projects, and industry events alongside experienced team members.\nCollect recurring issues and customer feedback and communicate relevant findings to Product, R&D, Quality, Sales, and Support teams.\nComplete assigned product and technical training and progressively handle more complex products, cases, and field activities based on demonstrated readiness.\n任职要求 / Requirements\n1.27年1月-27年12月毕业生\n2.具备扎实的电子、IT或网络知识，有系统调试经验。\n3.有LED显示屏控制、视频处理或Pro-AV系统经验者优先。\n4.熟练的软件操作和设备配置。\n5.能够偶尔移动重达140-180磅的设备，无论是否有合理的调节。\nMinimum Requirements\nBachelor's degree in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related field, or equivalent practical technical training. Candidates completing a degree may apply if they graduated after January 2027.\nFoundational knowledge of electronics, computer systems, computer hardware and software, Windows, TCP/IP, and basic networking.\nStrong passion for hands-on technology, customer problem-solving, and developing expertise in LED display control, video processing, and professional AV.\nEvidence of technical curiosity and structured problem-solving through coursework, laboratories, academic or personal projects, technical competitions, internships, vocational training, military experience, or comparable activities.\nClear written and verbal English communication, with a willingness to ask questions, document work carefully, apply feedback, and collaborate with others.\nPreferred Skills and Experience\nExposure to LED display systems, video processing, Pro-AV, broadcast, live events, rental and staging, or digital signage through coursework, projects, employment, or extracurricular activities.\nHands-on experience configuring software or devices, connecting equipment, testing systems, or identifying hardware, software, and network-related issues.\nCustomer service, peer tutoring, laboratory assistance, technical presentation, demonstration, or other experience explaining information clearly.\nFamiliarity with ticketing systems, case-management tools, knowledge bases, or technical documentation practices.\nRelevant technical training or certification, such as NovaStar NCE or AVIXA CTS; certification is not required at the time of application.\nProfessional working proficiency in Mandarin for regular coordination with Mandarin-speaking engineering teams.\nWork Environment and Travel\nWork may occur in an office, laboratory, customer facility, warehouse, event venue, or other field environment.\nOccasional evening or weekend work may be required for scheduled projects, training, or industry events.\nAbility to occasionally move equipment weighing up to140-180 LBS pounds, with or without reasonable accommodation.\nA valid driver's license and ability to meet company-insurability requirements when driving is an essential job duty.","description_format":"text","description_chars":4110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T16:38:20Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.585,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/novastar-led-amsterdam-technical-supportj12327","json_url":"https://alion.io/job/novastar-led-amsterdam-technical-supportj12327.json","meta":{"generated_at":"2026-10-24T16:47:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2899577},"rest":"https://alion.io/mcp/rest/get_company?id=2899577"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovastar-led-amsterdam-technical-supportj12327"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovastar-led-amsterdam-technical-supportj12327"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovastar-led-amsterdam-technical-supportj12327"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novastar-led-amsterdam-technical-supportj12327\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovastar-led-amsterdam-technical-supportj12327"}]}