{"id":3135740,"url":"https://alion.io/job/novasync-customer-success-advisor","title":"Customer Success Advisor","company":{"id":4463597,"name":"NovaSync","domain":"novasync.io","url":"https://alion.io/company/novasync","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T01:26:30Z","employer_posted_date":null,"last_verified_at":"2026-10-23T01:26:30Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"NovaSync is looking for a detail-oriented, client-focused Customer Success Advisor who bridges the gap between our sales team and our technical offerings. This role combines traditional account management with support for technical documentation and proposal development. You'll work closely with sales, product, and engineering teams to ensure clients receive clear, accurate, and compelling materials throughout the sales cycle and beyond.\nThis is a great fit for someone who enjoys translating complex technical information into client-ready content while managing relationships and driving deals forward.\nThis is a full-time, exempt salary position with an expectation of working at least 40 hours per week, Monday through Friday. NovaSync is a results-driven organization that focuses on meeting deliverables rather than on when the person works to get them done.\nStrategic Duties/Responsibilities:\nAccount Management (40%)\nServe as the primary point of contact for a portfolio of client accounts, building and maintaining strong, long-term relationships\n\nUnderstand client needs, goals, and technical requirements to identify opportunities for growth and renewal\n\nCoordinate with internal teams (sales, product, engineering, customer success) to ensure client satisfaction and timely delivery of commitments\n\nTrack account health, usage, and satisfaction, and proactively address issues or risks\n\nManage account-related administrative tasks, including contracts, renewals, and reporting\n\nLead efforts to ensure contract renewals and identify opportunities for module expansion\n\nSupport delivery of formal customer service requests and the assignment of appropriate NovaSync support resources.\n\nProposal & Sales Support (30%)\nPartner with the sales team to develop and customize proposals, RFP/RFI responses, and statements of work\n\nGather technical requirements from prospects and clients and translate them into proposal content\n\nCoordinate input from technical, legal, and finance stakeholders to ensure proposals are accurate and complete\n\nSupport pricing, scoping, and solution design discussions with well-organized supporting materials\n\nAssist in preparing sales presentations, pitch decks, and client-facing collateral\n\nTrack proposal timelines and ensure deadlines are met without sacrificing quality\n\nTechnical Documentation (20%)\nSupport, edit, and maintain technical documentation such as product specifications, solution briefs, implementation guides, and FAQs\n\nCollaborate with subject matter experts (engineers, product managers) to accurately translate technical concepts into clear, client-friendly language\n\nEnsure company documentation is consistent, up-to-date, and aligned with brand and messaging standards\n\nMaintain a library of reusable content (templates, case studies, technical one-pagers) to streamline future proposals and client communications\n\nProject Management (10%)\nPlan and coordinate timelines for proposal development, documentation projects, and client deliverables, ensuring milestones are met\n\nTrack project status across multiple accounts simultaneously, flagging risks or delays to stakeholders early\n\nFacilitate kickoff, check-in, and review meetings with internal teams and clients to keep projects on track\n\nManage handoffs between sales, technical, and delivery teams to ensure smooth transitions from proposal to implementation\n\nMaintain project documentation (timelines, status reports, action items) and keep stakeholders informed of progress\n\nIdentify process improvements to streamline recurring workflows (proposal creation, documentation updates, onboarding)\n\nOriginally posted on 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