{"id":3299650,"url":"https://alion.io/job/novbliss-amazon-connect-salesforce-voice-developer","title":"Amazon Connect & Salesforce Voice Developer","company":{"id":4442865,"name":"NovBliss","domain":"novbliss.in","url":"https://alion.io/company/novbliss","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise 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API","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-26T17:10:46Z","employer_posted_date":null,"last_verified_at":"2026-10-26T17:10:46Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Key ResponsibilitiesDesign, develop, and maintain Amazon Connect contact flows and IVR applications.\nImplement and support Salesforce Voice / Service Cloud Voice solutions.\nBuild and maintain AWS Lambda functions and serverless integrations.\nIntegrate Amazon Connect with Salesforce Service Cloud, Omni-Channel, and other enterprise systems.\nDevelop intelligent call routing, queue management, screen pops, and customer authentication workflows.\nBuild and support REST API integrations using AWS services and Salesforce technologies.\nMonitor platform performance, troubleshoot issues, and ensure high availability and reliability.\nOptimize customer experience by reducing call handling time and improving routing accuracy.\n Required QualificationsBachelor's degree in Computer Science, Information Systems, or a related field.\n5+ years of software engineering experience.\n3+ years of hands-on Amazon Connect development experience.\n3+ years of Salesforce development or platform experience.\nExperience implementing Salesforce Voice or Service Cloud Voice.\nStrong expertise in AWS Lambda, IVR design, and contact flow development.\nProficiency in JavaScript/TypeScript, Apex, REST APIs, JSON, AWS SDKs, and Git.\nExperience with AWS services including API Gateway, DynamoDB, CloudWatch, S3, SNS/SQS, IAM, and 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