{"id":2769511,"url":"https://alion.io/job/noventiq-end-user-support-engineer","title":"End User Support Engineer","company":{"id":1902866,"name":"Noventiq","domain":"noventiq.com","url":"https://alion.io/company/noventiq-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-06T01:01:57Z","employer_posted_date":null,"last_verified_at":"2026-10-06T01:01:57Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Noventiq is a leading global solutions and services provider in digital transformation and cybersecurity. We enable, facilitate, and accelerate digital transformation for our customers by connecting organizations with best-in-class IT vendors, alongside our own services and proprietary solutions.\nWe are looking for an End User Support Engineer / Field Engineer to provide onsite and remote IT support to employees and ensure reliable day-to-day workplace technology services.\n\nKey Responsibilities\n\nProvide onsite and remote technical support for laptops, desktops, mobile devices, Microsoft 365 applications, VPN, printers, and other workplace technologies.\nDiagnose and resolve hardware, software, connectivity, access, and performance issues.\nPrepare, configure, deploy, replace, and maintain employee devices throughout their lifecycle.\nSupport device management and compliance using tools such as Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Microsoft Defender, and BitLocker.\nSupport office IT infrastructure, including Wi-Fi, LAN connectivity, meeting-room equipment, printers, and video-conferencing systems.\nPerform basic user-access administration, including password resets, account unlocks, MFA support, and Microsoft 365 license assignments.\nMaintain accurate IT asset and support records and coordinate hardware repairs or vendor support when required.\nEscalate complex infrastructure, application, or security issues to the appropriate teams.\n\nRequirements\n\n3+ years of experience in end-user computing, desktop support, field support, or workplace IT support.\nGood knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, laptops, desktops, mobile devices, and common peripherals.\nWorking knowledge of Microsoft Intune, Entra ID / Azure AD, Active Directory, Autopilot, Defender, BitLocker, and MFA.\nBasic understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.\nExperience working with an IT service-management platform such as ServiceNow, Freshservice, ManageEngine, or similar.\nStrong troubleshooting, communication, and customer-service skills.\nAbility to work independently onsite and provide hands-on support when required.\n\nNice to Have\n\nMicrosoft 365, ITIL, CompTIA A+, or similar certification.\nExperience supporting executives, remote employees, meeting-room technologies, or distributed offices.\nBasic PowerShell knowledge.","description_format":"text","description_chars":2406,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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