{"id":3589122,"url":"https://alion.io/job/novidea-technical-support-engineer-night-shifts-student-","title":"Technical Support Engineer – Night Shifts (Student )","company":{"id":6231,"name":"Novidea","domain":"novidea.com","url":"https://alion.io/company/novidea","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Jira","optional":true},{"name":"Postman","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-11-01T13:13:46Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T06:38:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the role\nNovidea is seeking a motivated Student Technical Support Engineer to join our global Support team and provide technical coverage during night hours.\nThis is an excellent opportunity for a Computer Science, Information Systems, Software Engineering, or similar student who wants to gain hands-on experience working with enterprise software, Salesforce, APIs, integrations, databases, and real customer production environments.\nYou will be responsible for monitoring and handling incoming customer cases from the Asia / Australia region, performing initial technical investigations, identifying and resolving known issues, and escalating complex cases with the relevant technical information.\nWork schedule: Sunday night - Friday Morning 02:00-09:00, 2-3 shifts a week.\nWhat You'll Do\nMonitor and manage incoming customer cases during the night shift.\n\nPerform initial technical investigation and troubleshooting.\n\nGather relevant logs, error messages, screenshots, and reproduction steps.\n\nInvestigate application configuration and data-related issues.\n\nUse internal tools and knowledge resources to resolve known issues.\n\nPerform basic data investigation using queries and troubleshooting tools.\n\nAssist with API and integration troubleshooting.\n\nIdentify urgent or high-impact issues and follow the appropriate escalation process.\n\nEscalate complex issues to senior Support Engineers or Senior CS with clear and complete technical information.\n\nCommunicate clearly with customers and internal teams.\n\nDocument solutions and contribute to the Support knowledge base.\n\nWhat You Need\nCurrent student in Computer Science, Information Systems, Software Engineering, or another relevant technical field.\n\nFamiliarity with Salesforce.\n\nStrong technical aptitude and curiosity - you enjoy understanding why something isn't working.\n\nBasic understanding of programming concepts.\n\nBasic understanding of databases and SQL.\n\nFamiliarity with web technologies, APIs or JSON is an advantage.\n\nStrong problem-solving and analytical skills.\n\nExcellent written and spoken English.\n\nAbility to work independently and make decisions during night hours.\n\nAvailability to work regular 02:00-09:00 shifts (Sunday night - Friday Morning)\n\nNice to Have\nPrevious experience in technical support, IT, QA, NOC, or a technical customer-facing role.\n\nExperience using SQL or querying data.\n\nFamiliarity with REST APIs or Postman.\n\nExperience with Jira or similar ticketing systems.\n\nWhat You'll Learn\nHands-on troubleshooting of a complex enterprise SaaS application.\n\nSalesforce Platform fundamentals.\n\nAPI and integration troubleshooting.\n\nProduction incident and case management.\n\nWorking with logs, data, and technical diagnostic tools.\n\nHow Support, Product, and Engineering collaborate to resolve complex customer issues.","description_format":"text","description_chars":2815,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-01T16:14:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/novidea-technical-support-engineer-night-shifts-student-","json_url":"https://alion.io/job/novidea-technical-support-engineer-night-shifts-student-.json","meta":{"generated_at":"2026-11-03T08:42:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6231},"rest":"https://alion.io/mcp/rest/get_company?id=6231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovidea-technical-support-engineer-night-shifts-student-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovidea-technical-support-engineer-night-shifts-student-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovidea-technical-support-engineer-night-shifts-student-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novidea-technical-support-engineer-night-shifts-student-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovidea-technical-support-engineer-night-shifts-student-"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3589122}},{"tool":"search_jobs","arguments":{"company":"novidea.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3589122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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