{"id":945583,"url":"https://alion.io/job/novisto-platform-operations-specialist","title":"Platform Operations Specialist","company":{"id":679274,"name":"Novisto","domain":"novisto.com","url":"https://alion.io/company/novisto","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-07T20:31:18Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-22T08:41:30Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Support the operational excellence of Novisto's ESG platform by structuring, validating, and maintaining complex ESG data and framework configurations. Apply deep platform expertise to ensure data quality, resolve complex configuration challenges, and collaborate with Customer Success, Product, and Engineering to deliver a scalable, accurate, and secure customer experience.\nYour Responsibilities Will Include:\nProcess, structure, and validate ESG and platform data to support framework implementation, configuration, and operational deliverables.\nMap and digitize ESG standards, questionnaires, and regulatory frameworks within the platform, ensuring structural consistency and data integrity.\nPerform quality checks and data comparisons to ensure platform content is accurate and up to date.\nDevelop deep operational knowledge of the platform and become the internal reference on how specific functionalities behave and should be used.\nAct as the operational relay between Platform Operations and internal teams (Customer Success, ESG Analysts, Product, Engineering), turning platform questions into clear, actionable answers.\nServe as a deep level of escalation for platform and configuration issues, qualifying and documenting them before Engineering engagement.\nPartner with Customer Success on complex cases requiring advanced platform expertise.\nContribute to internal documentation, playbooks, and configuration best practices, and keep them current.\nSurface recurring operational patterns and issues to Product and Engineering to inform platform improvements.\nFollow the policies and procedures\nRespect and follow the established security controls\nReport any risk, incident or anomalous situation that could affect the security of Novisto or customer data\nWhat we are looking for:\n2-3 years of experience working on a SaaS product, including hands-on customer or internal support experience.\nProven ability to investigate, qualify, and resolve product issues, and to know when and how to escalate.\nComfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy.\nAbility to learn a complex platform in depth and become the person others rely on for answers.\nStrong organizational skills, comfortable managing multiple workstreams with competing priorities.\nStrong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders.\nExperience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus.\nBilingual (French/English) is a plus.\nWhat we offer:\nJoin an early-stage, well-financed company\nAdvance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software\nContribute your knowledge and insights to increase awareness and knowledge of sustainability \nFlexible schedules\nStock option 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