{"id":3336609,"url":"https://alion.io/job/novo-nordisk-associate-director-technical-support","title":"Associate Director, Technical Support","company":{"id":1876747,"name":"Novo Nordisk","domain":"novonordisk.se","url":"https://alion.io/company/novonordisk-se","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clayton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":257000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T14:05:55Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T07:43:07Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Department\nAt Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.\nIn NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic \"fill and finish\" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.\nWhat we offer you:\nLeading pay and annual performance bonus for all positions\nAll employees enjoy generous paid time off including 14 paid holidays\nHealth Insurance, Dental Insurance, Vision Insurance - effective day one\nGuaranteed 8% 401K contribution plus individual company match option\nFamily Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave\nFree access to Novo Nordisk-marketed pharmaceutical products\nTuition Assistance \nLife & Disability Insurance\nEmployee Referral Awards\nAt Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.\nThe Position\nLead tactical & long-term strategic activities to drive process & technical improvements within respective department & ensure technical & maintenance standardization across shift teams. Contribute to a positive, constructive & ambitious work environment in department leadership team, as well as in own area of responsibility. Ensure engagement, motivation & development of employees in team.\nRelationships\nReports to VP, Aseptic Production, Sr Director, Finished Production or Project Director.\nEssential Functions\nAccountable for ensuring maximum up time of equipment to support site production schedules\nDevelopment of long-term technical & process improvement plans\nEnsure robust processes are in place to exceed all quality objectives, specifications & requirements\nDrive process performance to meet business & customer needs\nChampioning systematic problem solving (SPS) process\nProcess confirmation of technical & maintenance standards\nDrive technical & maintenance standardization & collaboration across teams\nEnsure collaboration across sites via applicable process groups\nEnsure completion of high-level projects & investigations\nOwner of departmental master plan for technical improvements\nCoach, develop & engage direct reports, focusing on the NNWay essentials\nProcess group responsibilities representing the Clayton site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance\nEnsure employees have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, to include:Conducting interim reviews to ensure their performance is focused on those priorities, and they understand their accountability for results and the measurement process\nEnsure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility\n\nFollow all safety and environmental requirements in the performance of duties\nOther accountabilities, as assigned\nPhysical Requirements\nAbility to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case by case basis based on the role).\nDevelopment Of People\nSupervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.\nQualifications\nBachelor’s degree in engineering or related field of study from an accredited university required\nMaster’s degree from an accredited university or industry equivalent experience preferred \nMinimum of seven (7) years of manufacturing environment experience required, preferably in the pharmaceutical or other regulated industries\nMinimum seven (7) years of leadership (direct or indirect) experience in engineering, manufacturing, or maintenance required, with a preference toward pharmaceutical or other regulated industries\nExperience driving process improvements/design using systematic methodologies, LEAN & Six Sigma strongly preferred\nWe commit to an inclusive recruitment process and equality of opportunity for all our job applicants.\nAt Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.\nNovo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.\nIf you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.","description_format":"text","description_chars":6597,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Biologics & Biosimilars","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-27T14:05:55Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":0.788,"age_days":8,"expected_fill_days":12,"reasons":["conf:22","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/novo-nordisk-associate-director-technical-support","json_url":"https://alion.io/job/novo-nordisk-associate-director-technical-support.json","meta":{"generated_at":"2026-11-05T09:08:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1876747},"rest":"https://alion.io/mcp/rest/get_company?id=1876747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovo-nordisk-associate-director-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovo-nordisk-associate-director-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovo-nordisk-associate-director-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novo-nordisk-associate-director-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovo-nordisk-associate-director-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3336609}},{"tool":"search_jobs","arguments":{"company":"novonordisk.se","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3336609},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}