Customer Service Advisor

Do you thrive on helping customers and providing exceptional service? Do you enjoy the variety of handling different calls each day, from answering questions to resolving issues and supporting customers?

If your answer is 'yes' then keep reading.

We currently have three Customer Service opportunities available: two permanent roles and one 12-month Fixed Term Contract.

Who we are.

At Novuna Vehicle Solutions, we're in an exciting phase of growth. As one of the UK's largest leasing companies, we support customers with the vehicles, funding, infrastructure and fleet management expertise they need to keep moving. We work across a diverse portfolio, from company car and salary sacrifice schemes through to complex, multi-asset fleets across cars, vans, HGVs and specialist assets. We also support personal leasing and SME customers through our established broker and dealer channels. With a 4.9 Trustpilot score and Distinction accreditation from The Institute of Customer Service, our Customer First culture is at the heart of how we help customers take control of today's fleet challenges while preparing for the future.

What you'll do.

As a Customer Service Advisor, you'll be at the heart of our customer experience, handling a variety of customer calls every day. No two conversations will be the same, from answering questions and providing information to resolving more complex queries. You'll use your listening, communication and problem-solving skills to provide clear, effective solutions. You'll also support customers via email when needed.

Your first month will be based in our Newbury office, where you'll take part in a structured onboarding programme designed to build your expertise, develop key skills, and introduce you to Novuna's culture and ways of working. You'll benefit from comprehensive training and access to industry-leading development programmes, giving you the knowledge to succeed.

Following this initial training period, you'll move to a hybrid working model, spending 50% of your time in the office.

You'll also:

• Deliver exceptional customer service across phone and email channels, ensuring every interaction is professional, positive, and customer-focused
• Take ownership of customer enquiries, resolving issues efficiently and striving to achieve first-contact resolution wherever possible
• Build strong relationships with customers by providing clear communication, guidance, and support throughout their journey
• Work closely with specialist teams to ensure complex queries are handled effectively and customers receive the best possible outcome

What you'll bring.

You're passionate about delivering exceptional customer service and are a confident communicator who enjoys speaking with customers over the phone. You'll be comfortable working in a busy, telephony-based environment, handling a variety of customer conversations each day. With strong attention to detail and a proactive approach, you'll take ownership of enquiries and see them through to resolution, ensuring every customer receives timely and effective support.

You'll be a great fit if you:

• Have a friendly, professional communication style and a genuine passion for delivering outstanding customer service
• Possess excellent verbal and written communication skills, with the ability to build rapport and communicate clearly with a wide range of customers
• Are confident using IT systems and technology, with the ability to quickly learn new processes and tools
• Show initiative, take ownership of your work, and can effectively manage tasks both independently and as part of a team

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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