{"id":2542526,"url":"https://alion.io/job/novuna-customer-transformation-manager","title":"Customer Transformation Manager","company":{"id":2082134,"name":"Novuna","domain":"novuna.co.uk","url":"https://alion.io/company/novuna","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":446},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:53:05Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:34:58Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Do you love turning customer insight into meaningful change? Are you passionate about improving customer experiences and seeing your ideas make a real difference? Do you enjoy bringing people together, influencing decisions, and driving initiatives from concept through to delivery?\nIf your answer is 'yes' then keep reading.\nWho we are.\nAt Novuna, we care about building a better tomorrow. With a focus on sustainability and a passion for delivering exceptional customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions. Like any successful business, our corporate functions are essential to keeping the organisation running smoothly, with each team playing a key role in helping us achieve our goals and serve our customers.\nWhat you'll do.\nThis is an exciting opportunity to join our Customer Experience team and play a key role in shaping how our customers interact with Novuna.\nWorking at the heart of our customer strategy, you'll help transform insight into action, champion improvements that matter, and influence decisions that enhance both customer outcomes and business performance.\nReporting to our Head of Customer Experience Insight, you'll lead initiatives that make a tangible difference to our customers' journeys. You'll work closely with colleagues across the business, bringing people together around a shared vision and driving positive change through collaboration, innovation and continuous improvement.\nSome you'll also:\nTurn customer insight and data into meaningful improvements that enhance customer satisfaction and service performance\n\nLead customer experience initiatives from discovery through to implementation and measurable results\n\nChampion digital innovation, using technology to create simpler, smarter and more seamless customer journeys\n\nLead and develop a talented team of two, supporting their growth while creating a culture that encourages new ideas, accountability and high performance\n\nWhat you'll bring.\nYou're someone who genuinely cares about customers and is motivated by improving experiences, solving problems and delivering positive outcomes.\nYou'll combine strategic thinking with a practical approach, enjoying the challenge of turning ideas into reality. You know how to influence others, build strong relationships and bring people with you on a journey of change.\nYou'll also have strong knowledge of the vehicle and automotive industry, with an understanding of the customer journey and the opportunities to improve it. Most importantly, you'll be excited by the opportunity to make a lasting impact in a business that's constantly evolving.\nYou'll be a great fit if you:\nHave significant expertise in customer excellence, service improvement and customer-centric transformation\n\nUse data and insight confidently to identify opportunities and drive decision-making\n\nEmbrace digital innovation and have a strong track record of using tools such as Power BI, Power Platform, automation and Copilot to improve customer and colleague journeys\n\nExcel at building credibility, influencing stakeholders and driving change across complex organisations\n\nWhat's in it for you?\nOur benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.\nOur offer to you includes:\nAn excellent bonus scheme\nCompany car or cash alternative - with fantastic EV incentives\nFlexible hybrid working\n25 days' holiday, plus bank holidays and the option to buy/sell 5 days\nFull wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year\nBeing yourself\nAt Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.\nPlease note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.\n#LI-Hybrid","description_format":"text","description_chars":4245,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":2,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-14T15:56:43Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.705,"p_room":0.945,"age_days":9,"expected_fill_days":19,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-15T05:03:19Z"},"pay":null,"html_url":"https://alion.io/job/novuna-customer-transformation-manager","json_url":"https://alion.io/job/novuna-customer-transformation-manager.json","meta":{"generated_at":"2026-10-15T05:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082134},"rest":"https://alion.io/mcp/rest/get_company?id=2082134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnovuna-customer-transformation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnovuna-customer-transformation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnovuna-customer-transformation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/novuna-customer-transformation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnovuna-customer-transformation-manager"}]}