{"id":1797152,"url":"https://alion.io/job/nowpay-customer-support-agent","title":"Customer Support Agent","company":{"id":3861591,"name":"NowPay","domain":"nowpay.com","url":"https://alion.io/company/nowpay-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-03T18:15:21Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T00:00:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are looking for a Customer Support Agent that will be representing the company with our current and potential clients\nRespond the inbound calls and outbound calls on time\nHandle users' requirements on the spot\nFollow call center “scripts” when handling different topics.\nSolve customer issues, complaints, inquiries and clarify information needed.\nUpdate users with the new features and products\nkeep customer satisfaction at the core of every decision and behavior\nHandle and close all sorts of end users tickets within the set SLA\nRequirements\nExcellent communication skills\nStrong phone and verbal communication skills along with active listening.\nCustomer orientation and ability to adapt/respond to different types of characters\nAbility to multitask, set priorities and time management.\nFamiliar with CRM systems and practices\nPrevious experience in customer support role.\nProven track of record of target achievement \nBenefits\nSalary advance, the ability to have access to your salary anytime of the month\nHybrid working environment\nMedical insurance.\nSocial insurance.\nRegular perks such as company social and wellbeing-events","description_format":"text","description_chars":1136,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T18:15:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nowpay-customer-support-agent","json_url":"https://alion.io/job/nowpay-customer-support-agent.json","meta":{"generated_at":"2026-10-05T01:31:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2001,"day_limit":5000,"remaining_today":2999,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}