{"id":1908140,"url":"https://alion.io/job/nozomi-networks-technical-support-engineer-4","title":"Technical Support Engineer","company":{"id":58710,"name":"Nozomi Networks","domain":"nozominetworks.com","url":"https://alion.io/company/nozomi-networks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FreeBSD","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-30T19:20:41Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T09:02:58Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.\nWe defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.\nAs we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. This is a fully remote work position. A suitable and dedicated home office environment, including reliable power and internet connectivity, is required.\nYou could be the next \"Nozomier\"! If this sounds like you, read on.\nIn this role you will:\nProvide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.\nPerform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.\nDrive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.\nDevelop and maintain core competency on Nozomi Networks entire product line and technologies.\nCreate knowledge base content where none exists while updating existing to correctly position solutions.\nUnderstanding of critical account infrastructure and technical environments.\nProvide white-glove treatment for critical accounts.\nReplicate and reproduce customer issues in the lab prior to escalating issue internally.\nEmbody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust\nTo be successful in this opportunity, you will have:\nProven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.\nExperience in network security in a support, design, consultancy or operations role.\nStrong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.\nKnowledge of common networking, security protocols and applications.\nDetailed technical experience in installations, configuration and operation of security appliances in large complex environments.\nStrong knowledge of information security principles.\nExcellent troubleshooting skills.\nStrong communication (written/verbal) and presentation skills.\nSolid working proficiency in both written and spoken English.\nAbility to operate in settings with strong confidentiality and data privacy protocols.\nComfortable using FreeBSD.\nKnowledge of PostgreSQL.\nBachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.\nExperience in the field of ICS (Industrial Control Systems) security projects.\nStrong FreeBSD and IDS expertise are highly preferred.\nExperience handling escalated domestic and international customers. Technical Support experience is plus but not mandatory.\nYou are expected to be on call on weekends approximately once per quarter.\nWho we are and what we stand for:\nNozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.\nDiversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.\nOur Global Benefits\nAll of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:\nHealth & Wellness\nFinancial\nWork-Life Balance\nUnparalleled Flexible Time-Off\nNeed to know information\nSuccessful candidates will be subjected to background verification checks.\nBe cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.\nIf you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.","description_format":"text","description_chars":5115,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Information Security","IoT Security"],"lifecycle":[{"event":"open","at":"2026-10-05T13:37:01Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":13,"expected_fill_days":73,"reasons":["conf:3","wave","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/nozomi-networks-technical-support-engineer-4","json_url":"https://alion.io/job/nozomi-networks-technical-support-engineer-4.json","meta":{"generated_at":"2026-10-14T11:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58710},"rest":"https://alion.io/mcp/rest/get_company?id=58710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnozomi-networks-technical-support-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnozomi-networks-technical-support-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnozomi-networks-technical-support-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nozomi-networks-technical-support-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnozomi-networks-technical-support-engineer-4"}]}