Customer Success Manager

Description

NRC Health helps healthcare organizations deeply understand the people they serve and turning that “Human Understanding” into meaningful action. At its core, our work is about helping organizations build trust, improve engagement, and advance better outcomes.

Our associates. . .

• Make a Meaningful Difference - Serve with purpose, care, and follow-through.
• Move with Urgency and Precision - Act quickly, thoughtfully, and with discipline.
• Own the Outcome - Measure impact, follow through, and deliver results.
• Win as One Team - Work across boundaries as one team with one culture.
• Build What Healthcare Values - Innovate for the complexity of healthcare.

Why NRC Health? We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive:

• My Time Off (MTO), our flexible paid time off program
• Up to 12 weeks of paid parental and emergency leave
• Comprehensive medical, dental, and vision coverage
• Wellness program and financial coaching
• Professional growth and career development opportunities

Who we want

• Do you build great customer relationships that inspire loyalty?
• Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
• Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
• Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?

What you will do

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities.

What you need

• Bachelor’s Degree Required
• Healthcare experience a plus
• The ability to travel up to 30%.
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics.If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience.In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.

Due to team alignment and business needs, we are prioritizing candidates located in the Midwestern to Eastern regions of the United States.

In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.