{"id":2635117,"url":"https://alion.io/job/nrchealth-customer-success-manager","title":"Customer Success Manager","company":{"id":1993109,"name":"Nrchealth","domain":"nrchealth.com","url":"https://alion.io/company/nrchealth-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:17:24Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T15:46:57Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Description\nNRC Health helps healthcare organizations deeply understand the people they serve and turning that “Human Understanding” into meaningful action. At its core, our work is about helping organizations build trust, improve engagement, and advance better outcomes.\nOur associates. . .\nMake a Meaningful Difference - Serve with purpose, care, and follow-through. \nMove with Urgency and Precision - Act quickly, thoughtfully, and with discipline. \nOwn the Outcome - Measure impact, follow through, and deliver results. \nWin as One Team - Work across boundaries as one team with one culture. \nBuild What Healthcare Values - Innovate for the complexity of healthcare. \nWhy NRC Health? We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive: \nMy Time Off (MTO), our flexible paid time off program\nUp to 12 weeks of paid parental and emergency leave\nComprehensive medical, dental, and vision coverage\nWellness program and financial coaching\nProfessional growth and career development opportunities\nWho we want\nDo you build great customer relationships that inspire loyalty?\nDo you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?\nDo you easily multitask and juggle the many demands on your time while engaging and following up with customers?\nDo you have a strong conceptual ability, easily connecting data while offering unique insights to customers?\nWhat you will do\nAs a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities. \nWhat you need\nBachelor’s Degree Required\nHealthcare experience a plus\nThe ability to travel up to 30%.\nExcellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales\nEffective presentation and facilitation skills\nMicrosoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred \nHigh learning agility and ability to think critically\nStrong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through\nA valid driver’s license is required\nCompensation\nIn the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics.If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience.In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.\nNRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.\nDue to team alignment and business needs, we are prioritizing candidates located in the Midwestern to Eastern regions of the United States.\nIn general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.\nInclusion & Belonging\nAt NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.\nHave Purpose. Think Boldly. Feel Connected. 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