{"id":3529939,"url":"https://alion.io/job/nrchealth-director-customer-partnerships","title":"Director, Customer Partnerships","company":{"id":1993109,"name":"Nrchealth","domain":"nrchealth.com","url":"https://alion.io/company/nrchealth-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":162000,"currency":"USD","period":"year","gross":null,"usd_annual":162000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:45:57Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T12:03:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nNRC Health helps healthcare organizations deeply understand the people they serve and turning that “Human Understanding” into meaningful action. At its core, our work is about helping organizations build trust, improve engagement, and advance better outcomes.\nOur associates. . .\nMake a Meaningful Difference - Serve with purpose, care, and follow-through.Move with Urgency and Precision - Act quickly, thoughtfully, and with discipline.\nOwn the Outcome - Measure impact, follow through, and deliver results.\nWin as One Team - Work across boundaries as one team with one culture.\nBuild What Healthcare Values - Innovate for the complexity of healthcare. \nWhy NRC Health? We know our associates do their best work when they feel supported both personally and professionally. That's why we offer benefits designed to help you thrive: \nMy Time Off (MTO), our flexible paid time off program\nUp to 12 weeks of paid parental and emergency leave\nComprehensive medical, dental, and vision coverage\nWellness program and financial coaching\nProfessional growth and career development opportunities\nWho we want\nDo you have a strategic mind?\nAre you good at navigating complex situations and relationships?\nAre you excited by the challenge of developing tailored strategies and roadmaps that align customer goals with organizational success?\nDo you thrive in cross-functional environments where collaboration with other teams drives innovative solutions?\nWhat you will do\nAs a Director of Customer Partnerships, you will develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges, while helping craft and execute comprehensive strategies to retain and grow each partnership. You will ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc.\nYou will collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.\nWhat you need\nBachelor’s Degree required, healthcare industry experience required\n5+ years’ experience working with leaders in a strategic role\nThe ability to travel up to 40% of the time \nEffective presentation and facilitation skills, ability to engage and influence C-level stakeholders\nAbility to coach CSMs by translating complex ideas, technical concepts, or data insights into clear, actionable strategies\nMicrosoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred\nHigh learning agility and ability to think critically \nStrong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through \nA valid driver’s license is required \nCompensation\nIn the spirit of pay transparency, we are excited to share the base salary range for this position is $120,000 - $162,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.\nNRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C.\nIn general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.\nInclusion & Belonging\nAt NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.","description_format":"text","description_chars":4501,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"},{"name":"Rhode Island","iso":null,"kind":"city"},{"name":"Hawaii","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-30T15:45:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":162000,"is_top_pay":false},"html_url":"https://alion.io/job/nrchealth-director-customer-partnerships","json_url":"https://alion.io/job/nrchealth-director-customer-partnerships.json","meta":{"generated_at":"2026-10-31T14:26:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1993109},"rest":"https://alion.io/mcp/rest/get_company?id=1993109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrchealth-director-customer-partnerships"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrchealth-director-customer-partnerships"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrchealth-director-customer-partnerships"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrchealth-director-customer-partnerships\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrchealth-director-customer-partnerships"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529939}},{"tool":"search_jobs","arguments":{"company":"nrchealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529939},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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