General Manager

Description

The General Manager is responsible for the overall leadership, strategic direction, operational performance, and financial success of the Building Automation Systems (BAS) business. This position oversees all company operations, including sales, project management, engineering, service, construction, administration, and customer relationships. The General Manager ensures the organization achieves its financial goals while maintaining exceptional customer service, employee development, operational excellence, and a strong safety culture.

The General Manager serves as the primary leader responsible for driving growth, profitability, and long-term organizational success while fostering a culture of accountability, teamwork, innovation, and continuous improvement.

Requirements

Essential Duties and Responsibilities

Leadership & Strategic Management

• Provide overall leadership and direction for the organization.
• Develop and execute strategic plans to support company growth and profitability objectives.
• Establish annual business goals, budgets, and performance metrics.
• Lead and mentor department managers and key personnel.
• Foster a positive company culture focused on teamwork, accountability, customer service, and safety.
• Identify opportunities for market expansion, service offerings, and operational improvements.
• Drive organizational change and continuous improvement initiatives.

Financial Management

• Develop and manage annual operating budgets.
• Monitor company financial performance, including revenue, gross margin, profitability, and cash flow.
• Review monthly financial statements and key performance indicators (KPIs).
• Implement strategies to improve operational efficiency and profitability.
• Oversee forecasting, financial planning, and resource allocation.
• Ensure proper controls are maintained to protect company assets.

Operations Management

Oversee all BAS operations, including:

• Construction and installation projects
• Service and maintenance operations
• Engineering and system design
• Project management
• Customer support
• Administrative functions
• Ensure projects are completed safely, on schedule, within budget, and to customer expectations.
• Develop and maintain operational procedures and standards.
• Monitor project performance and address operational challenges proactively.
• Ensure effective coordination between departments.

Sales & Business Development

• Support and guide sales efforts to achieve revenue goals.
• Develop relationships with key customers, contractors, consultants, and industry partners.
• Participate in major proposal development and contract negotiations.
• Identify new business opportunities and emerging market trends.
• Promote customer retention and long-term client partnerships.
• Support marketing and business development initiatives.

Human Resources & Team Development

• Recruit, develop, and retain high-performing employees.
• Conduct performance evaluations and succession planning.
• Establish employee development and training programs.
• Promote employee engagement and professional growth.
• Ensure compliance with company policies and employment regulations.
• Resolve personnel issues professionally and effectively.

Safety & Compliance

• Champion a company-wide safety culture.
• Ensure compliance with OSHA regulations and company safety programs.
• Promote safe work practices across all departments.
• Maintain compliance with applicable federal, state, and local regulations.
• Oversee risk management initiatives and incident investigations.

Customer Relations

• Maintain strong relationships with existing customers.
• Address escalated customer concerns and ensure satisfactory resolution.
• Promote exceptional customer service standards throughout the organization.
• Ensure customer expectations are consistently met or exceeded.

Qualifications

Education

• Bachelor's degree in Business Administration, Engineering, Construction Management, Mechanical Engineering, Electrical Engineering, or related field preferred.
• Equivalent combination of education and industry experience may be considered.
• Experience
• Minimum of 10 years of progressive leadership experience.
• Minimum of 5 years in a senior management role within Building Automation Systems, HVAC Controls, Mechanical Contracting, Energy Services, or related industries.
• Proven experience managing financial performance, operations, and personnel.
• Strong understanding of BAS systems, HVAC systems, controls integration, and project delivery.
• Preferred Industry Experience

Experience with:

• Building Automation Systems (BAS)
• HVAC Controls
• DDC Controls
• Energy Management Systems
• Mechanical Contracting
• Facility Management Technologies
• Knowledge, Skills, and Abilities
• Strong leadership and decision-making abilities.
• Excellent business acumen and financial management skills.
• Knowledge of project management principles and practices.
• Understanding of BAS technologies, HVAC systems, networking, and controls integration.
• Strong organizational and strategic planning skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and lead high-performing teams.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with Microsoft Office and business management software.
• Ability to analyze operational and financial data to support decision-making.
• Key Performance Indicators (KPIs)

Performance may be measured by:

• Revenue Growth
• Gross Margin Performance
• Net Profitability
• Backlog Growth
• Project Completion Metrics
• Customer Satisfaction Scores
• Employee Retention and Development
• Safety Performance (TRIR, Incident Rates)
• Service Contract Growth
• Operational Efficiency Metrics
• Physical Requirements
• Ability to travel to customer sites, project locations, and company offices as needed.
• Ability to sit, stand, walk, and use standard office equipment.
• Occasional visits to construction sites and mechanical spaces may be required.

Position Impact

The General Manager plays a critical role in ensuring the organization's long-term success by balancing strategic growth, operational excellence, financial performance, employee development, and customer satisfaction. This position serves as the primary leader responsible for translating the company's vision into measurable results while maintaining the highest standards of integrity, professionalism, and safety.