{"id":2150082,"url":"https://alion.io/job/nrg-sr-program-manager-customer-validation-virtual-wa-us-00000","title":"Sr Program Manager, Customer Validation (VIRTUAL, WA, US, 00000)","company":{"id":1776760,"name":"NRG","domain":"nrg.com","url":"https://alion.io/company/nrg-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T01:24:43Z","employer_posted_date":null,"last_verified_at":"2026-10-09T01:24:43Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.\nVivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.\n\nPosition Summary\n\nThe Senior Program Manager, Customer Validation is responsible for defining and executing customer validation strategies that help ensure products are ready to deliver exceptional customer experiences before launch.\n\nOperating as a highly autonomous individual contributor, you will serve as the customer validation subject matter expert for products moving through alpha, beta, launch readiness, and post-launch learning. You will partner closely with Product Management, Engineering, Design, Quality, Operations, and Product Research to determine what customer evidence is needed, how it should be collected, and what it means for product readiness.\n\nThis role goes beyond traditional beta program management. You will design validation strategies, define customer cohorts, develop testing methodologies, analyze customer feedback and sentiment, and provide data-driven recommendations that influence product scope, readiness, and launch decisions.\n\nYou will help transform customer validation into a scalable discipline that provides product teams with confidence they are building experiences customers will love while ensuring launch decisions are grounded in meaningful customer evidence.\n\nPrimary Responsibilities\n\nCustomer Validation Strategy & Planning\n\nOwn customer validation strategy for products progressing through alpha, beta, launch readiness, and post-launch learning activities.\n\nDefine validation plans, success criteria, customer cohorts, participant requirements, testing activities, and measurement approaches.\n\nDetermine what customer evidence is required to evaluate functional readiness, customer sentiment, usability, adoption potential, and overall experience quality.\n\nPartner with Product Researchers to leverage research insights and translate them into later-stage validation and measurement strategies.\n\nEstablish scalable methodologies, frameworks, and best practices for customer validation across the organization.\n\nAlpha and Beta Program Design & Execution\n\nDesign customer validation programs that assess both product functionality and customer experience via surveys and in lab testing.\n\nDevelop surveys, feedback mechanisms, testing activities, and measurement plans that generate actionable customer insights.\n\nPartner with beta operations teams responsible for participant recruitment, fulfillment, communications, and logistics.\n\nEnsure validation programs accurately represent target customer populations through appropriate cohort selection and segmentation strategies.\n\nIdentify validation risks, gaps, and dependencies while driving programs to successful completion.\n\nCustomer Insights & Readiness Recommendations\n\nAnalyze quantitative and qualitative feedback to identify customer experience opportunities, product readiness concerns, and launch risks.\n\nMeasure and evaluate customer sentiment, satisfaction, confidence, and perceived value in addition to product functionality.\n\nSynthesize customer feedback into clear recommendations for Product, Engineering, Design, and leadership teams.\n\nDevelop executive-ready reports, readiness assessments, and customer validation summaries.\n\nTranslate complex customer feedback into practical actions and business recommendations.\n\nCross-Functional Leadership & Influence\n\nServe as the customer validation SME for assigned products and initiatives.\n\nPartner with Product, Engineering, Design, Quality, Operations, Customer Support, and Research teams throughout the product lifecycle.\n\nChallenge assumptions, identify customer risks, and advocate for customer needs throughout development and launch planning.\n\nEscalate readiness concerns and help teams make informed decisions regarding scope, timing, and launch readiness.\n\nDrive alignment across stakeholders while operating with substantial autonomy and influence.\n\nRequired Skills & Functional Dimensions\n\nCustomer Validation Expertise: Ability to translate product questions, risks, and requirements into effective customer validation strategies and programs.\n\nProgram Leadership: Proven ability to manage complex cross-functional initiatives involving multiple stakeholders, dependencies, and timelines.\n\nAnalytical Thinking: Strong ability to analyze customer feedback, identify meaningful patterns, and develop actionable recommendations.\n\nSurvey & Measurement Design: Experience developing customer surveys, feedback mechanisms, and measurement frameworks that generate reliable insights.\n\nTechnical & Product Fluency: Ability to effectively partner with Product Management and Engineering teams and translate technical requirements into customer-facing validation activities.\n\nExecutive Communication: Strong written and verbal communication skills with the ability to influence decisions through clear, evidence-based recommendations.\n\nCustomer Advocacy: Passion for representing the customer's perspective and ensuring customer evidence informs product decisions.\n\nAutonomous Execution: Ability to operate independently, define strategy, manage ambiguity, and drive outcomes with limited direction.\n\nRequired Education & Experience\n\nExperience: 5+ years of experience in Customer Validation, Beta Programs, Product Operations, Program Management, Product Development, Technical Program Management, or a related field.\n\nCross-Functional Leadership: Demonstrated success partnering with Product, Engineering, Design, and Operations teams to deliver complex product initiatives.\n\nCustomer Insights & Analysis: Experience analyzing customer feedback and translating data into actionable product recommendations.\n\nProgram Development: Proven experience developing structured testing, validation, customer feedback, or product readiness programs.\n\nTechnical Product Experience: Experience supporting the development or launch of hardware, software, platform, AI, energy, mobile, or connected product experiences.\n\nEducation: Bachelor's degree in Business, Engineering, Human Factors, Psychology, Product Development, or a related field; equivalent practical experience considered.\n\nNRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.\nEEO is the Law Poster (The poster can be found at \nOfficial description on file with Talent.\nWe support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.\nThe base salary range for this position is: $140,000 - $190,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. \nOriginally posted on Himalayas","description_format":"text","description_chars":8185,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T05:37:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["seen:6","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/nrg-sr-program-manager-customer-validation-virtual-wa-us-00000","json_url":"https://alion.io/job/nrg-sr-program-manager-customer-validation-virtual-wa-us-00000.json","meta":{"generated_at":"2026-10-15T09:56:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1776760},"rest":"https://alion.io/mcp/rest/get_company?id=1776760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrg-sr-program-manager-customer-validation-virtual-wa-us-00000"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrg-sr-program-manager-customer-validation-virtual-wa-us-00000"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrg-sr-program-manager-customer-validation-virtual-wa-us-00000"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrg-sr-program-manager-customer-validation-virtual-wa-us-00000\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrg-sr-program-manager-customer-validation-virtual-wa-us-00000"}]}