{"id":1925520,"url":"https://alion.io/job/nri-anz-2026-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":2361301,"name":"NRI ANZ","domain":"nri-anz.com","url":"https://alion.io/company/nri-anz","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T07:09:37Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-13T18:32:34Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About the Role\nYou will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.\nYou will bring:\nProven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution\nStrong knowledge of Windows environments\nExperience building and imaging hardware, with technical knowledge of laptop devices\nExperience with Microsoft 365, Active Directory, Intune and SCCM\nSolid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues\nPrinter troubleshooting experience\nExperience working with ServiceNow or similar ITSM tools\nStrong communication and customer service skills\nFamiliarity with ITIL practices\nAdditional Requirements\nAvailable to start ASAP\nAbility to work onsite 3 days per week\nSouthport location ideal\nMust have a valid driver’s licence and own vehicle (travel between sites required)\nMust be an Australian Citizen with a valid QLD blue card (working with children clearance)","description_format":"text","description_chars":1343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-05T19:42:35Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.677,"p_room":0.55,"age_days":20,"expected_fill_days":20,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nri-anz-2026-desktop-support-engineer","json_url":"https://alion.io/job/nri-anz-2026-desktop-support-engineer.json","meta":{"generated_at":"2026-10-13T20:42:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2361301},"rest":"https://alion.io/mcp/rest/get_company?id=2361301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnri-anz-2026-desktop-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnri-anz-2026-desktop-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnri-anz-2026-desktop-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nri-anz-2026-desktop-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnri-anz-2026-desktop-support-engineer"}]}