Technical Support Engineer

Responsibilities

• Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
• Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
• Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
• Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
• Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
• Assist with legal requests for archived email, file, and data retrieval.
• Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
• Administer physical security systems, including badge access and user provisioning.
• Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
• Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.

Required Knowledge, Skills, and Abilities

• Experience in desktop support, IT provisioning, hardware deployment, or technical support
• Familiarity with workstation imaging and deployment processes
• Experience with IT asset management and inventory control
• Strong organizational skills and attention to detail
• Ability to follow documented procedures and technical instructions
• Strong communication and customer service skills
• Ability to lift, move, and transport IT equipment as needed
• Ability to perform structured cabling and patch-panel work
• Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
• Desktop support or field services experience
• Knowledge of hardware deployment and IT operations best practices
• Experience supporting onboarding and employee provisioning workflows
• Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
• Experience supporting mobile device management and telecom administration
• Ability to work independently while coordinating effectively with remote technical teams