{"id":3854979,"url":"https://alion.io/job/nrma-collections-specialist","title":"Collections Specialist","company":{"id":173668,"name":"NRMA","domain":"nrma.com.au","url":"https://alion.io/company/nrma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T05:42:22Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T05:09:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip - something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage - Das Ist Good. We provide SIXT Star Service, ensuring every move is a memorable experience.\n We’re looking for a results-driven Collections Specialist to join the Finance team at SIXT Australia.\nYou’ll manage a portfolio of customer accounts, taking ownership of collections, debt management, and credit risk to support strong cash flow outcomes across the business. This role is ideal for someone who is confident in handling high-volume ledgers, navigating complex customer conversations, and driving resolution of overdue debt in a professional and commercially focused way.\nThis is a permanent full-time opportunity with a hybrid working arrangement based at our North Sydney office and working from home.\n Your Role\nReporting to the Accounts Receivable Team Leader, you’ll drive reduction in overdue debt and improve cash collection outcomes across your portfolio.\nYour key responsibilities will include (but are not limited to):\nManage invoicing and ensure accurate and timely processing across multiple business units. \nMonitor aged debtors and follow up outstanding payments, including collections activity. \nBuild and maintain strong relationships with internal stakeholders and external customers. \nHandle high-volume customer ledgers, ensuring payments are allocated correctly and on time. \nAssess customer creditworthiness and support credit risk decisions. \nConduct collections calls, negotiate payment arrangements, and manage difficult customer conversations. \nInvestigate and resolve billing issues, disputes, and AR exceptions. \nEscalate complex payment issues and support resolution in line with governance requirements. \nMaintain accurate records and support reporting requirements, including month-end activities. \nSupport process improvements and identify opportunities to streamline AR processes. \nAssist with refunds and ensure customer accounts are managed accurately. \nYour Skills\nMinimum 3 years’ experience as a Collections Specialist, Credit Officer or Accounts Receivable Officer. \nStrong communication skills, with the ability to manage stakeholder and customer relationships effectively. skills, with the ability to manage stakeholder and customer relationships effectively \nProven ability to manage high-volume portfolios and prioritise competing tasks. \nExperience in collections, negotiating payment arrangements, and reducing overdue debt. \nStrong attention to detail and ability to maintain accurate financial records. \nAbility to problem-solve, investigate discrepancies, and resolve issues independently. \nIntermediate to advanced Microsoft Office skills. \nAbility to work to deadlines, particularly around month-end and reporting cycles. \n What We Offer\nAt SIXT Australia we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!\nProgressive flexibility, leave, and well-being benefits to balance all of life’s priorities. \nDiscounts on a range of benefits including SIXT car rental. \nGrow, progress or relocate your career across the SIXT business or different locations with us. \nWe’re for inclusion, diversity and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. \nAs part of our recruitment process, successful applicants will be required to complete pre-employment checks.\nJoin SIXT Australia and grow your career with us. Apply now, we cannot wait to hear from you, or visit our careers site to find out more!\nOur Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.","description_format":"text","description_chars":4171,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts","Car Rental","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-11-06T05:48:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/nrma-collections-specialist","json_url":"https://alion.io/job/nrma-collections-specialist.json","meta":{"generated_at":"2026-11-09T05:18:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":276,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173668},"rest":"https://alion.io/mcp/rest/get_company?id=173668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrma-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrma-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrma-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrma-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrma-collections-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854979}},{"tool":"search_jobs","arguments":{"company":"nrma.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854979},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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