{"id":3060098,"url":"https://alion.io/job/nrma-director-operations","title":"Director, Operations","company":{"id":1993099,"name":"NRMA","domain":"mynrma.com.au","url":"https://alion.io/company/mynrma","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coolangatta, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":205000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":745},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T05:01:43Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T00:26:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Description\nWith properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.\nPart of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.\nJob Description\nLead across regions. Influence at scale.\nThis is your opportunity to step beyond regional operations and make an impact across a diverse portfolio of NRMA Parks & Resorts properties.\nAs Director, Operations, you’ll provide senior leadership to our regional Operations Managers, setting direction, strengthening performance and building capability across the portfolio. Your remit goes well beyond the day-to-day, taking a portfolio-wide view of commercial performance, guest experience, people, safety, risk and operational delivery.\nIf you’re an accomplished multi-site operational leader ready for greater scale and complexity, this is a rare opportunity to take a significant next step in your career. You’ll work at the ‘bigger-picture’ level, strengthening accountability, translating strategy into results and building the conditions for our properties and their leaders to succeed.\nReporting to the Chief Operating Officer and based from our Gold Coast/Coolangatta office, this is also a role that gets out into the business. You’ll travel regularly across the portfolio, staying connected to your Operations Managers and property leaders, understanding what’s happening on the ground and helping remove barriers to great performance.\nWhat you will do:\nYou’ll empower your regional Operations Managers to deliver, bringing together people, commercial performance and operational excellence to create strong, sustainable results across the portfolio.\nWhat you will bring:\nYou’ll bring substantial senior leadership experience across complex, multi-site operations, ideally within tourism, hospitality, accommodation or another service-led environment, together with strong commercial acumen and proven accountability for budgets, forecasting, labour, margin and profitability. Just as importantly, you’ll know how to balance big-picture thinking with operational reality, bringing a calm, credible and people-focused leadership style.\nWhat’s in it for you?\nAt the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!\nProgressive flexibility, leave and well-being benefits to balance all of life's priorities.\nTravel discounts on, cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.\nComplimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more\nDiscounts on a range of NRMA personal insurance products including car, home & travel\nGrow, progress or relocate your career and move around the NRMA Group or different locations with us.\nKnow you belong:\nWe’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.\nAre you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!\nAs part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.\nOur Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes","description_format":"text","description_chars":3961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Travel Agencies","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-22T05:54:12Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/nrma-director-operations","json_url":"https://alion.io/job/nrma-director-operations.json","meta":{"generated_at":"2026-10-23T02:14:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1993099},"rest":"https://alion.io/mcp/rest/get_company?id=1993099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrma-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrma-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrma-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrma-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrma-director-operations"}]}