{"id":528422,"url":"https://alion.io/job/nrma-field-operations-manager-roadside-assistance","title":"Field Operations Manager - Roadside Assistance","company":{"id":173668,"name":"NRMA","domain":"nrma.com.au","url":"https://alion.io/company/nrma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":159000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6387},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T13:39:20Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-24T02:32:35Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.\nThat's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.\n Every day, thousands of members rely on NRMA Patrols to be there when it matters most. As a Field Operations Manager, you will lead and develop our Patrol teams to deliver exceptional roadside assistance experiences for our members every day. You'll coach, develop and engage a large field-based workforce, drive operational performance, champion safety, and help shape the future of roadside assistance as we continue to evolve our services and technology.\nThis role is for a hands-on leader who enjoys being at the heart of our operation. No two days are the same. From supporting teams on the road and solving operational challenges, to driving business improvement initiatives and leading through change, you'll play a critical role in keeping our people safe, engaged and focused on delivering for our members when they need us most.\nThis is a full-time permanent position where you will be required to travel across our Sydney North-West region.\nWhat you'll do\nYour responsibilities will encompass:\nEffectively recruit, retain, develop and reward a team of NRMA Roadside service providers including employee and contract staff (approx. 20-40 FTE)\nManage all performance or behavioural issues that arise using coaching, counselling and performance management techniques to resolution\nSupport our field-based workforce, including regular travel across the NRMA patrol network to conduct monthly one-on-one meetings, provide coaching, and maintain strong team engagement\nDevelop and maintain effective industrial relationships with local Union Representatives\nSupport with the operational day to day service delivery related activities\nAnalyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities\nActs as first point of contact for all safety incidents and response\nImplement and manage Quality Assurance activities\nWhat you’ll bring\nTertiary level (related field) or technical trade qualification (preferred not essential)\n5+ years’ experience in managing service delivery operations across various service-based organisation\nProven ability and experience in understanding and applying technical information\nDemonstrated experience in managing diverse, field-based teams (preferably unionised) especially through change and in providing effective performance feedback \nHighly developed capability in building and motivating teams and exceptional communication skills\nSkills in negotiation, handling crucial conversations, and facilitating resolution \nProven experience of business acumen and front-line implementation of strategic plans\nAbility to foster stakeholder engagement and relationship development\nA current and valid NSW Driver’s License with safe driving record \nWhat’s in it for you?\nAt the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!\nProgressive flexibility, leave and well-being benefits to balance all of life's priorities\nTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts\nComplimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more\nDiscounts on a range of NRMA personal insurance products including car, home & travel\nGrow, progress or relocate your career and move around the NRMA Group or different locations with us.\nKnow Your Belong\nWe’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team\nJoin the NRMA and grow your career with us. Apply now or visit our careers site to find out more!\nAs part of our recruitment process, successful applicants will be required to complete pre-employment checks.\nOur Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.","description_format":"text","description_chars":4725,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Transportation & Logistics","Travel & Tourism","Property & Casualty Insurance","Car Rental"],"lifecycle":[{"event":"open","at":"2026-09-08T05:56:46Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.339,"p_room":0.28,"age_days":80,"expected_fill_days":32,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/nrma-field-operations-manager-roadside-assistance","json_url":"https://alion.io/job/nrma-field-operations-manager-roadside-assistance.json","meta":{"generated_at":"2026-10-24T02:57:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173668},"rest":"https://alion.io/mcp/rest/get_company?id=173668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrma-field-operations-manager-roadside-assistance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrma-field-operations-manager-roadside-assistance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrma-field-operations-manager-roadside-assistance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrma-field-operations-manager-roadside-assistance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrma-field-operations-manager-roadside-assistance"}]}