{"id":3854980,"url":"https://alion.io/job/nrma-guest-service-agent-3","title":"Guest Service Agent","company":{"id":173668,"name":"NRMA","domain":"nrma.com.au","url":"https://alion.io/company/nrma","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tathra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T05:17:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T05:19:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.\nTathra Beachfront Holiday Park, the ideal pet-friendly getaway for our guests in a serene coastal town. With 550m of beach frontage, a waterpark, heated pool, and hosted events and activities, there’s fun for all ages. Offering diverse accommodations and Tathra village just steps away, everything our guests need for a relaxing and enjoyable holiday is right at their fingertips.\n With your experience, create an impact on our guests in this hands-on and detail orientated role\nEnsure our guests have a great experience and make holiday memories\nPlease note, Tathra Beachfront Holiday Park is not in an eligible location to be counted towards working holiday visa days\nWe’re looking for a casual Guest Service Agent to be the friendly face that makes every guest feel at home. Weekend, public holiday, and peak summer availability is a must. This role offers approximately 25 hours per week, however additional hours may be required during peak times. If you love creating great experiences and thrive in a lively, welcoming environment, we’d love to hear from you!\nWhat you’ll do:\nYou will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:\nComplete reception tasks such as taking bookings, preparing invoices, checking guests in and out\nAnswer phone and email enquires promptly and professionally\nCommunicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met\nWhat you’ll bring:\nStrong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system\nA reputation for providing excellent customer service, engaging in great conversations with our guests\n A vibrant attitude with the ability to work effectively as part of a busy team\nCertificate II in Hospitality (Operations) or equivalent experience\nProblem solving skills including the ability to apply mathematical skills in a workplace context\nFlexibility to work across other areas of the business if required\nWhat’s in it for you?\nAt the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!\nProgressive flexibility and well-being benefits to balance all of life's priorities\nComplimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more\nEmployee referral program where you may be eligible for a referral bonus of up to $2,000\nPotential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.\nKnow you belong:\nAt NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.\nAre you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!\nAs part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts","Car Rental","Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-11-06T05:48:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/nrma-guest-service-agent-3","json_url":"https://alion.io/job/nrma-guest-service-agent-3.json","meta":{"generated_at":"2026-11-12T10:12:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173668},"rest":"https://alion.io/mcp/rest/get_company?id=173668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnrma-guest-service-agent-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnrma-guest-service-agent-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnrma-guest-service-agent-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nrma-guest-service-agent-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnrma-guest-service-agent-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854980}},{"tool":"search_jobs","arguments":{"company":"nrma.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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