Customer Service Representative

Description

Position Overview:

• This position is responsible for providing excellent customer service to customers and in support of the CS Manager. The ideal candidate will be a proactive, result-driven individual with strong communication skills.

Essential Job Functions:

• Responsible for all computer input required for the position.
• Answer phone calls related to customer questions and resolve problems/ complaints.
• Take customer orders over the phone and write up orders and enter online.
• Provide verbal or written quotations to customers.
• Compile plant reports as needed.
• Provide Certificates of Conformance to customers, as requested.
• Must be familiar, and follow, all standard operating procedures and guidelines.
• Knowledge of how and where to locate procedures and forms relevant to this position.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.
• Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.
• On-the-job training and experience in customer service or related work experience.
• Knowledge of products manufactured.
• Strong literacy and comprehension skills.
• Computer, telephone and customer service skills.
• Excellent written and oral communication skills

Requirements

Education:

• High school diploma or GED.
• Completion of company indoctrination.
• Successful completion of safety training programs.
• Understanding of the company’s Quality System and processes.