{"id":1740255,"url":"https://alion.io/job/ns-bluescope-demand-customer-service-manager","title":"Demand & Customer Service Manager","company":{"id":2194417,"name":"NS BlueScope","domain":"nsbluescope.com","url":"https://alion.io/company/nsbluescope","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kapar, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-25T00:00:00Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-30T22:46:19Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":126},"description":"You will lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve our competitive advantage.\nWhat You'll Do:\nCustomer Service\nDevelopment and management of efficient and effective order management system and process.\n\nDrive Delivery Performance and Leadtime Performance.\n\nDevelop and execute robust inventory model.\n\nReinforce best practices and drive continuous improvement in all aspects of customer demand, order management, and overall customer satisfaction.\n\nDrive innovation in customer service, system, process, and operation.\n\nProvide leadership and continue to develop team’s capability and competency.\n\nRegular customer visits to enhance market and customer understanding to drive innovation customer service solutions.\n\nWork accuracy of Customer Service Team to mitigate customer complaint.\n\nDemand Planning\nLead and develop effective forecast models based on industry trends and demand patterns.\n\nSupport Robust Sales & Operation planning (monthly and weekly S&OP).\n\nDrive continuous improvement on demand planning.\n\nMonitor and report on important changes in sales forecasts, budgets, and business strategies.\n\nUse demand planning methodology and trend/variance root cause analysis.\n\nWhat You'll Need to Succeed\nDegree in Business Administration or any related discipline.\n\nAt least 8 years of experience in Demand Planning/Customer Service/Supply Chain with at least 5 years of experience in a managerial position.\n\nCustomer focused and experience in leading a team with diverse knowledge and experience.\n\nAt NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. 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